Treatment Coordinator-Expedition at Expedition Pediatric Dentistry & Orthodontics – Springfield, Missouri

We are looking to hire a Treatment Coordinator who is excited about a fun and rewarding career in the Pediatric Dentistry & Orthodontics field. This position will support our three Southwest Missouri offices in Springfield, Nixa, and Republic. Monday-Friday 8am to 5pm.

WHO WE ARE:

At Expedition Pediatric Dentistry & Orthodontics, our dual specialty integrated care model positions us as a leader in both pediatric dentistry and orthodontics. We offer a distinctive blend of personalized care, a child-friendly environment, and advanced treatment options tailored specifically for young patients. With three locations across Southwest Missouri, we prioritize creating a welcoming and comforting atmosphere, featuring vibrant decor, interactive play areas, and staff trained in child psychology to alleviate dental anxieties.

Visit our website: https://expeditiondental.com/ to learn more.

WHO WE ARE LOOKING FOR:

Sales Expertise: Strong ability to engage and persuade potential patients, turning inquiries into scheduled consultations.

Passion for Outreach: Eager to connect with potential patients through various platforms (phone, online, etc.).

Personable and Engaging: Ability to build rapport and trust with patients and colleagues alike.

Proactive and Goal-Oriented: Strive for excellence while adhering to established guidelines.

RESPONSIBILITIES:

Greet and welcome patients in a friendly and professional manner.

Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.

Schedule and confirm patient appointments efficiently, considering dentist and orthodontist availability and treatment requirements.

Coordinate and manage the dental and orthodontic appointment calendar to optimize the daily schedule.

Verify and update patient insurance information.

Collect and process payments for services rendered.

Review diagnostic records (x-rays, photos, charts) and present recommended treatment.

Discuss orthodontic or dental treatment options tailored to the patient’s needs.

Provide patients with information on treatment costs, insurance coverage, and payment options.

Manage internal and external referrals.

Collaborate with dental and orthodontic staff to coordinate patient care and address any scheduling conflicts.

Address patient concerns and complaints professionally and promptly.

Collaborate with the dental and orthodontic team to find solutions to patient issues.

WHAT WE OFFER:

Competitive Salary: Hourly rate based on experience and plenty of opportunities for growth.

Comprehensive Benefits Package: Includes health, dental, and vision insurance.

401(k) Plan: With a 3% safe harbor contribution.

Paid Time Off: Holidays, sick time, and vacation.

Continuing Education: Ongoing opportunities for professional development.

Supportive Team Environment: Friendly and collaborative workplace culture.

Modern Office: Equipped with the latest technology.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages. New grads welcome!

Expedition participates in E-Verify.