Lab Services Representative at Kootenai Health – Coeur d'Alene, Idaho

Lab Services Representative

Position Summary:

Provides administrative, customer service, and technical support for pre-analytical and post-analytical laboratory processes.

Responsibilities:

• Serves as primary contact for walk-ins, answers laboratory phone calls, triages requests, and routes callers appropriately


• Manages a variety of lab billing and registration work queues, error work queues, and follow-up worklists


• Checks insurance eligibility to verify coverage; researches and corrects demographic, insurance coverage, lab orders, and other required data elements needed to ensure clean claims submissions


• Performs manual charging for pathology testing and miscellaneous laboratory tests


• Troubleshoots errors, issues with failed result faxes, notifies providers and patients of canceled testing, and performs service recovery activities with patients


• Registers specimens from outside facilities under client accounts and responds to requests from clients


• Performs order entry in LIS and double-checks accuracy of orders entered manually by other staff


• Handles specimens and performs all pre-analytical processes related to lab testing


• Verifies records and prepares specimens for laboratory analysis


• Uploads scanned documents (laboratory requisitions, insurance and billing information) to the electronic health record, including send out lab result reports


• Performs a variety of clerical and administrative support tasks and projects, including updates to the lab online test catalog website


• Serves as a reference for laboratory staff with questions related to test ordering, complex troubleshooting, customer service issues, and billing


• Composes memos, contributes to procedure updates, and tracks data for process improvements


• Generates reports for laboratory leadership


• Assists as needed with Phlebotomy, Specimen Processing, and Histology duties if trained/competent


• Relies on experience and judgment to plan and accomplish goals


• Regular and predictable attendance is an essential job function


• Performs other related duties as assigned


• Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications:

• High school diploma or GED preferred


• Minimum 3 years’ experience in a related field required


• Previous laboratory experience highly preferred


• Knowledge of laws or regulations regarding Privacy Act and Confidentiality

Working Conditions:

• Must be able to maintain a standing and/or sitting position


• Typical equipment used in office and clinical jobs


• Must be able to stoop, crouch, or bend


• Exposure to needles, blood, and body fluids


• Must be able to lift and move up to 25lbs

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.

• Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it

• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.

• Competitive salaries with night, weekend, and PRN shift differentials

• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching

• Employees receive discounts at The Wellness Bar, PEAK Fitness, and more

• Robust and interactive employee referral program

• And much more

If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!

Apply today! Please contact the HR Front Desk at 208-625-4620 or email careers@kh.org  with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.