Bartender at The Flame – Lac Du Flambeau, Wisconsin

Summary/Objective: The Bartender is responsible for preparing and serving food, and alcoholic and non-alcoholic beverages, ensuring the bar area is clean and organized, and delivering outstanding customer service. Bartenders must adhere to legal regulations regarding alcohol service, create a welcoming atmosphere, and ensure a safe environment for all patrons.

Essential Job Functions: Specific duties include, but are not limited, to the following:
Key Responsibilities:
•Prepare and Serve Beverages: Mix, garnish, and serve alcoholic and non-alcoholic drinks according to customer preferences and standard recipes. This includes pouring beers, serving wine, and preparing cocktails.
•Responsible Alcohol Service: Verify guests' legal drinking age by checking IDs before serving alcoholic beverages. Strictly adhere to state and local alcohol laws, including refusing service to underage individuals and patrons showing signs of intoxication.
•Monitor Customer Consumption: Continuously observe guests’ alcohol intake and take appropriate actions to cut off or refuse service to intoxicated customers, ensuring a responsible drinking environment. Maintain safety for all patrons.
•Food Service: Serve hot food to customers, ensuring adherence to food safety standards and maintaining proper hygiene.
•Customer Interaction: Take drink and food orders from customers, provide menu recommendations, answer inquiries, and engage in friendly conversation to ensure a positive experience.
•Timely Service: Deliver all orders promptly and professionally, ensuring that customers receive their food and beverages in a timely manner.
•Transaction Management: Handle customer payments accurately using the point-of-sale (POS) system, including processing cash, credit, and debit card transactions.
•Maintain Bar Hygiene: Keep the bar area clean and organized, regularly wiping down counters, cleaning glassware, and washing utensils, all while adhering to health and safety regulations.
•Inventory Control: Track inventory levels, restock bar supplies, and place orders as necessary to ensure the bar is fully stocked with beverages, garnishes, and ingredients.
•Create a Welcoming Atmosphere: Foster a friendly and inviting environment for guests, engage in small talk, and provide excellent customer service to ensure all patrons feel comfortable and valued.
•Customer Service Excellence: Handle customer complaints, feedback, and inquiries in a professional and timely manner to ensure guest satisfaction.
Other duties: Please note that this job description is not designed to be an exhaustive list of all duties or responsibilities required for this position. The Bartender may be asked to perform other tasks as necessary to meet the needs of the bar and restaurant. Duties, responsibilities, and activities may change at any time, with or without notice.

Skills and Qualifications:
•Bartender License: Complete a responsible beverage server training course and obtain an operator's license.
•Bartending Experience: Previous experience (1-2 years) in a similar role preferred, with a strong understanding of drink recipes and mixology techniques.
•POS and Cash Handling: Experience using point-of-sale (POS) systems and managing cash, credit, and debit card transactions accurately.
Age Requirement: Must meet the legal age to serve alcohol in Lac du Flambeau, Wisconsin (18 years or older).

Supervisory Responsibility:
This position has no direct supervisory responsibilities.

Travel Requirements: No travel is expected for this position.

Work Environment: The Bartender position requires working in a dynamic, fast-paced environment with frequent interactions with staff and customers. The position may require working in a noisy, high-traffic environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions:
•Ability to stand for extended periods and walk throughout the establishment.
•Ability to bend, stoop, or crouch to access merchandise or reach high shelves.
•Ability to lift up to 25 lbs.