Customer Support & End-User IT Support Specialist at Veterans Enterprise Technology Solutions Inc – Colby, Kansas
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About This Position
Colby, Kansas
ID: j-1949
JOB TYPE:
Contract
REMOTE STATUS:
On-Site
COMPENSATION:
$25 - $30 / hr
Staffing Pros, a division of VETS Inc., has an opening with our client for a Customer Support Specialist onsite in Colby, KS. This position is 8 hours per week on every Thursday and on the last working day of the month.
Our clients rely on friendly, timely, and professional support to keep their day moving. The purpose of the Customer Support & End-User IT Support Specialist is to provide an excellent on-site customer experience while handling common end-user issues (such as email and account login problems), collecting key information, and coordinating with remote support resources when needed. This role is designed for someone who is service-minded and a strong communicator; a deep technical background is not required.
Responsibilities:
- Greet and assist end users on-site; listen actively, ask clarifying questions, and set clear expectations for next steps and timelines.
- Provide lightweight end-user support for common issues (e.g., email access, password resets/account login issues, basic application navigation, and workstation connectivity checks) using approved scripts and knowledge articles.
- Accurately document reported issues and requests, including user impact, symptoms, screenshots/notes (as applicable), troubleshooting steps attempted, and requested outcomes.
- Coordinate with a remote support resource for advanced troubleshooting; provide clear handoffs, follow escalation procedures, and keep the end user informed throughout.
- Gather customer information needed for resolution (contact details, device information, account identifiers, and business impact) and ensure it is recorded correctly and securely.
- Collect client feedback, identify recurring pain points, and share insights with the remote support team and leadership to improve the end-user experience.
- Maintain accurate ticket updates and follow-through; confirm resolution with the end user and close requests according to process.
Qualified candidates must meet the following job requirements:
- Customer-first mindset with a calm, professional presence in a busy, in-person environment
- Strong listening and communication skills; able to translate information between end users and technical resources
- Able to ask effective questions, gather details accurately, and document interactions clearly
- Reliable follow-through and organization; able to manage multiple requests and priorities
- Comfortable using standard workplace technology (email, web browsers, ticketing/CRM systems, and collaboration tools) with willingness to learn new systems
- Demonstrates discretion and sound judgment when handling account access and customer information
Required:
- Must have at least a high school diploma or GED.
Preferred:
- Prior experience in customer service, reception/front desk, hospitality, call center, or client support is preferred.
- Basic knowledge of Windows 11 desktops (navigation, settings, email setup/access, and common troubleshooting steps) is preferred.
- Experience working in an on-site, customer-facing environment and coordinating with a remote team is preferred.
EEO Statement
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.