Operations Assistant at South Story Bank and Trust – West Des Moines, Iowa

About IFC:

Insurance Finance Company (IFC) is a premium finance company specializing in financing commercial property/casualty insurance premiums. Established in 1969, IFC was created to offer a higher level of service than other premium finance companies - and that’s still our mission today. With over five decades of experience, we remain focused on supporting independent agents, managing general agents, and brokers across the country. IFC is a wholly owned subsidiary of South Story Bank & Trust.

At IFC, we’re driven by a simple but powerful promise: to always provide a consistent, exceptional experience. We believe in authenticity, transparency, and building trust over time - not just making transactions but forming lasting partnerships. Our team thinks like owners, leads with integrity, and shows up every day to do well and do good.

Position Summary:

The Operations Assistant is an essential role responsible for supporting the daily administrative and processing functions of our operations team. This position is ideal for someone who enjoys structured, detail-oriented work and takes pride in accuracy and consistency. As an Operations Assistant, you will focus on data entry, payment processing, document handling, and phone support. You’ll work closely with our Operations Specialists to ensure accounts, documents, and transactions are processed correctly and efficiently. This role provides a solid foundation for future growth within our operations team.

Responsibilities include:

• Enter and update account, payment, and financial information with a high level of accuracy.
• Process routine payments and assist with basic transaction workflows.
• Review documents for completeness and proper formatting.
• Scan, label, file, and organize electronic and physical documents.
• Assist with printing, assembling, and mailing client communications.
• Help maintain organized filing systems and general office supplies.
• Answer incoming calls and provide friendly, professional routing or basic support.
• Assist Operations Specialists with administrative tasks and simple project needs.
• Perform other general office duties as assigned.

This is a stable, consistent role where your reliability and attention to detail directly support the team’s success.

Minimum Qualifications:

• 1+ year of experience in an office, administrative, financial, customer service, or clerical role.
• Strong attention to detail; comfortable doing accuracy-driven, repetitive tasks.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Ability to stay organized while handling multiple routine tasks.
• Dependable, consistent, and able to work independently once trained.
• Positive attitude with a willingness to learn and support the team.

What We Offer:

• A supportive, small-team environment that values personal integrity and professional growth.
• Comprehensive Benefits: Health, dental, and vision coverage, life insurance, generous paid time off, a 401(k) plan with matching contributions.
• Inclusive Culture: Insurance Finance Company is an Equal Opportunity Employer. We value diversity and are dedicated to providing a welcoming, inclusive workplace for all.
• A culture of service, leadership, and innovation.

Additional Information:

· Full-time, Monday–Friday.

· Background check required.

· EEO/Smoke Free environment.