Director of Health Services Quality and Modernization in Ottawa, Ontario at Canadian Centre on Substance Abuse

Reports to: Chief Science and Innovation Officer

Vacancy Reason: Existing Position

The Canadian Centre on Substance Use and Addiction (CCSA) changes lives by bringing people and knowledge together to reduce the harms of alcohol and other drugs on society. We partner with public, private and non-governmental organizations (NGOs) to improve the health and safety of people living in Canada. An NGO with a national focus, CCSA envisions a healthier Canadian society where evidence transforms approaches to substance use.

CCSA acknowledges that First Nations, Inuit and Métis people are the holders of Traditional Indigenous Knowledge. We respect the power of the Indigenous ways of knowing and of Traditional Indigenous Knowledge and commit to learning about and incorporating this knowledge into our work with proper guidance.

The Director of Health Services Quality and Modernization (DHSQM) is a senior leadership role reporting to the Chief Science and Innovation Officer. The Director of Health Services Quality and Modernization is responsible for advancing innovative, client-centered, and evidence-informed health services and systems within the substance use health sector.

This role provides strategic direction for quality improvement, service transformation, modernization initiatives, performance excellence, and integrated care models that improve outcomes for individuals, families, and communities. It also strengthens provider, organizational, and system capacity by equipping teams, agencies, leaders, and decision makers with the tools, guidance, training, and resources needed to implement and sustain high-quality, evidence-informed practices and services.

The Director will lead organizational change efforts that strengthen accessibility, effectiveness, equity, and sustainability of health systems and services across the spectrum of substance use health care supports and services, including harm reduction, treatment pathways, and recovery supports. The incumbent will foster strong partnerships across the sector to successfully implement change, and work collaboratively across internal teams, government interest holders, healthcare and system partners, and community agencies.

This role requires the ability to work effectively in both English and French to support diverse interest holders, communications, and partnerships.

This position profile is designed to provide an overview of the main responsibilities for the role. Other responsibilities not identified in this position profile may be assigned based on the person’s experience and operational requirements.

CCSA is committed to equity, diversity and inclusion in all aspects of our work. As an organization, we are committed to ensuring that First Nations, Inuit and Métis people and all equity-deserving groups are fully represented, including women, people of colour, people with disabilities and people who are 2SLGBTQ+.

CCSA is dedicated to learning from and supporting people with lived or living experience of substance use and health. We encourage people with lived or living experience of substance use to apply to join the CCSA team.

CCSA promotes the rights of all people with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, and its related Integrated Accessibility Standards Regulation. CCSA will make appropriate accommodations on request. Please inform CCSA in advance of a request for accommodation during the recruitment process by emailing hiring@ccsa.ca.

If you are interested in this position, please submit a cover letter and resumé. Located in Ottawa, CCSA works within a flex-hybrid model. The successful candidate must be willing to be onsite to attend in-person activities as required. We thank all applicants. Only candidates selected for an interview will be contacted.

No agencies please.

At CCSA, we are committed to maintaining a fair and equitable hiring process. We do not use AI to screen, assess or select applicants for any positions. While mandatory eligibility questions may be used to confirm minimum requirements, all applications are reviewed and all hiring decisions are made by our hiring team, ensuring that each candidate is thoughtfully and individually evaluated based on their overall qualifications and experience.