Desk Operations & Conduct Coordinator (Graduate Assistant) at University of Kentucky – Lexington, Kentucky

In order to be eligible for the position, it is preferred that candidates:
1) Have completed a bachelor’s degree
2) Be admitted for candidacy as a full-time student in a graduate program at the University of Kentucky
3) Maintain a minimum cumulative GPA of 3.0

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This position requires sitting for extended periods of time. In addition, some lifting, pushing, or pulling items up to 50lbs may be required on occasion.

20 hrs/wk scheduled M-F between the hours of 8am and 5pm

The Desk Operations/Conduct Coordinator is a Graduate Assistant who works in collaboration with Senior Staff and Resident Advisors to ensure the safety of campus residence halls. This position supports two areas: 1.) Desk Operations – assists with the recruitment, hiring, training, and scheduling of students who work as night desk clerks in the residence halls. 2.) Student Conduct – works as a hearing officer and assists with student follow-up/records management for the student conduct process. This position will report to the Assistant Director for Personnel and Business Operations.

Terms of Appointment & Service
This employment agreement is for a single academic year and will remain in effect from the date signed until the residence halls close at the end of the academic year when it is signed. The Desk Operations/Conduct Coordinator will have to reapply in order to be reappointed for the following year. Reappointment to the Desk Operations/Conduct Coordinator position is not guaranteed and will be based on job availability, attitude, and job performance. Before the current agreement ends, the supervisor will notify the DOC whether their appointment as the DOC will be renewed for a subsequent academic year.

Staff Supervision & Training – Experience hiring, training, scheduling, and supervising student desk assistants while fostering accountability and strong customer service standards.

Customer Service & Interpersonal Skills – Strong ability to provide responsive, student-centered service while effectively handling questions, concerns, and high-traffic desk interactions.

Attention to Detail & Administrative Accuracy – High level of precision in managing logs, records, and systems to ensure security, compliance, and smooth operations.

Problem-Solving & Decision-Making – Ability to troubleshoot operational issues, address policy questions, and make sound decisions in fast-paced or unexpected situations.

Student Conduct & Policy Enforcement – Ability to document incidents, interpret and uphold university policies, and engage students in conduct conversations that are educational, fair, and aligned with community standards.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.