Warrior Outreach Specialist at K9s For Warriors Inc – Ponte Vedra, Florida

Conduct monthly outreach and check ins with Alumni to ensure service needs are being metIdentify and assist with opportunities for Alumni to participate in local or regional meet up events Identify and select potential candidates for the Warrior Ambassador programCommunicate and coordinate with various departments within K9s For WarriorsPresent information and training to Alumni related to the Department of Veterans Affairs benefits, Department of Transportation Requirements, and other programs as applicable. Establish effective working relationships and work collaboratively with Alumni across the country, and with external resources, such as donors, local and regional community resources, and resources in medical treatment facilities (MTFs)Serve as the point of contact and the designated K9s For Warriors’ representative for an assigned group of AlumniAttend Alumni events, media opportunities, recreational events, and fundraising eventsManage grassroots efforts and outreach efforts as neededMaintain current and accurate data in the internal Warrior databaseCollect and report results and performance metrics for Alumni events and activitiesCarry an after-hours duty phone on a rotating basis for Warrior grads to have contact with us 24/7 for any issues related to access, legal matters, mental health related issues, etc.

As assigned by the supervisor or management Travel to support outreach events as neededOccasional evening/weekend hours

Integrity SensitivityCommunicationTeamworkPlanning and Organizing Decision Making/Problem-SolvingCustomer Orientation

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.In addition to working on a computer, this position would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. This role also requires walking and standing for interim periods of time to communicate in person with the warriors.Ability to exert a moderate to extensive amount of physical effort, including stooping, crouching, twisting, turning, walking stairs, climbing, and lifting up to fifty (50) pounds individually. Exposure to unpleasant odors or sounds. Exposure to chemicals, loud noises, and inclement weather.

Bachelor’s degree or equivalent work experience Knowledge of the Veterans community and issues regarding serving clients from this community Experience in working with Veteran Service Organizations and the Department of Veterans AffairsAbility to work with persons with mental and physical disabilitiesExperience working in customer service field preferred, e.g. customer service associate Possess patience to interact with challenging clientsStrong verbal, written, and oral communication skills; this position requires the candidate to possess a strong ability to speak clearly, and effectively as well as the ability to listen to and hear clients who may be in distress or challenging.Veteran status preferred Valid driver’s license and meet policy requirements for company auto insuranceCrisis response experience preferred