Hotel Front Office Lead Supervisor in Bend, Oregon at Tetherow Resort

Tetherow Resort has an immediate opening for Hotel Front Office Lead Supervisor!

Must have 2+ years of hotel/resort experience

Why Tetherow?

At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!

Who you are...

• You are energetic, inspiring and adventurous
• You love to have fun while you’re at work
• You enjoy going above and beyond for your team and guests
• You have strong organizational skill with the ability to multi-task in a fast paced
• You work well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships with others and reinforcing them over time
• You love meeting new people and making them feel welcomed
• You have excellent communication and listening skills
• You have a minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort
• You are proficient in Microsoft Word, Outlook and Excel
• You have a high school diploma or equivalency degree
• You are available to work varying schedules; including evenings, weekends and holidays

What you’ll do...

• To deliver a consistently high standard as delegated by the Director of Hospitality Operations, supervises Front Desk, Reservation, and Guest Service operations during an assigned shift
• Ensure the shift team has a current knowledge of resort products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Monitor the appearance, standards, and performance of team members, with an emphasis on training and teamwork
• Proficient in the PMS and other systems used in the department; use computer systems to assist as needed to input reservations, ensure adequate room space and assist the Front Desk in meeting customer needs
• Maximize sales revenue through up-selling.
• Manage guest requests, inquiries, and complaints with tact and professionalism
• Effectively handle and resolve conflict situations on an as-needed basis
• Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service
• Ensure guest satisfaction is consistently obtained
• Ensure the efficient and effective communication and coordination between the Front Desk and Sales, Housekeeping, Food & Beverage and Maintenance departments
• Make necessary adjustments to guest accounts
• Monitor cleanliness of lobby, coffee station, and front desk area
• Keep back-of-house area clean and organized, including the storage room
• Manage multiple deadlines, priorities and interruptions, adapting quickly and effectively to changing business needs
• In alignment with the Director of Hospitality Operations, provides regular guidance and direction to team members, leading employees to meet expectations for productivity, quality and goal accomplishment
• Support the Director of Hospitality Operations in providing constructive feedback to team members on a consistent basis via one-to-one meetings, performance reviews, employee recognition, and as necessary, corrective action
• Assist in managing the career progression, learning and development of team members; assist in retention efforts and participate in recruitment
• Perform One on ones with front line team members and supervisors

Benefits & Extra Perks!

• 401(k) plan with Company Match
• Medical, Dental, and Vision benefit eligibility
• Paid Time Off
• Golf Privileges
• Discounts at Tetherow restaurants & Golf Shop
• $5 Employee breakfast & lunch meals from The Row
• Employee referral bonuses
• Work in one of the most beautiful settings in Central Oregon

Please note: This job requires open availability on nights, weekends & holidays.