Systems Analyst I at St. Claire Regional Medical Center – Morehead, Kentucky

The Systems Analyst I performs as part of the Information Technology team in supporting software applications, computer hardware, and/or network equipment and acts as the liaison between the Information Technology Department, medical staff and other departments. This position works as part of the overall Information Technology team in providing services including acquisition, installation, training and proper use of computer applications, hardware and/or network equipment. In conjunction with other information technology staff and vendors, the position assists in problem determination, program testing and program quality control.

• Coordinate with system users, application coordinators and vendors for all testing and installation of assigned hardware, network equipment, software modules, releases, updates, patches, and fixes to the Information Technology.
• Coordinate the installation, update, troubleshooting and maintenance of assigned desktop/client hardware/software and/or network equipment.
• Maintain a working relationship and constant communication with end-users and departmental coordinators.
• Provide daily, weekly and monthly monitoring and maintenance of Information System components.
• Serve as a technical resource to others.
• Functions as a knowledgeable part of the IS team on computer hardware, network equipment, system databases and/or suggests the most effective method of accessing that data.
• Maintain a working relationship and establish a system-problem escalation policy with departmental coordinators and system vendors.
• Coordinate technical issue resolution between Information Technology staff and system vendors.
• Schedule and perform system down time to minimize impact and prevent unexpected interruptions in service.
• Ensure backups of systems are performed appropriately and stored in a safe manner.
• Participate in development and implementation of disaster recovery processes.
• Assists with the review and development of Information Technology policies and procedures as they relate to hardware/software system implementation and maintenance.
• Participates in help desk and on-call activities, particularly as they relate to the assigned area of specialty.
• Review help desk calls to analyze support call trends to determine if additional training or communication is needed.
• Monitor information technology industry and provide feedback to St. Claire staff relevant to improvements in efficiency and effectiveness.
• Participates in cyber security initiatives.

Education:

Minimum of a Bachelor’s Degree in Computer Programming, Computer Science, Information Technology, or related area preferred

Experience:

Minimum of one year of experience with information technology in implementation and operation of computer hardware, network and software solutions. Systems analysis/design and/or computer programming preferred