Client Experience Coordinator in Grand Rapids, Michigan at The Sharpe Collection

SHARPE, a dealership of premium automotive brands including BMW, MINI, and Land

Rover is seeking a full-time Client Experience Coordinator to join our service team.

This role is ideal for someone who thrives in a fast-paced, guest-focused environment and

enjoys creating exceptional customer experiences. As a Client Experience Coordinator, you

will help ensure a seamless service visit from arrival to departure while delivering the

professional, white-glove hospitality our clients expect.

Our Core Values:

• We work together.
• We choose a positive attitude.
• We do the right thing.
• We take responsibility.
• We take initiative.

What You’ll Do:

Deliver a Premium Guest Experience

• Welcome and assist guests immediately upon arrival in the service drive
• Create a warm, professional, and polished first impression
• Escort guests to their Service Advisor or lounge area to ensure a seamless experience
• Help maintain smooth traffic flow throughout the service lane

Support Service Operations

• Perform vehicle walk-around inspections using photos and video documentation
• Record vehicle condition, tire tread depth, and visible maintenance concerns
• Assist with loaner vehicle check-in/check-out processes when needed
• Help coordinate shuttle logistics and communicate accurate wait times

Assist Clients with Technology

• Help clients download and use manufacturer mobile apps
• Assist guests with Bluetooth pairing and smartphone connectivity
• Serve as a resource for basic vehicle technology support

Work as Part of a Team

• Collaborate closely with fellow Client Experience Coordinators and Service Advisors
• Support teammates during high-volume periods
• Maintain strong communication to ensure a smooth and efficient guest experience
• Perform additional duties as assigned by the Service Management Team

What You Bring

• Positive, professional, team-oriented attitude
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Comfortable using tablets, mobile apps, and technology
• Strong attention to detail and organizational skills
• Hospitality, restaurant, retail, or guest service experience preferred
• Automotive experience is helpful but not required

Why Join SHARPE?

• Team-oriented culture with supportive leadership
• Opportunities for advancement and professional development
• Work with luxury automotive brands and clientele
• Fast-paced environment where every day is different
• Ongoing training and growth opportunities within the organization

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Wellness reimbursement program
• Employee discounts on parts, service, and vehicle purchases
• Employee recognition programs
• Career advancement opportunities

Position Details

• Full-Time; Monday – Friday
• Pay: $17–20/hour plus monthly bonus opportunities

Physical Requirements

• Ability to stand and walk for extended periods
• Comfortable working indoors and outdoors in varying weather conditions

Interested candidates are encouraged to apply with a resume and contact information.