On-Site Account Representative in Buffalo, New York at AH Group

Customer Relationship Management: Serve as the daily point of contact for the customer at the facility level. Anticipate their needs, provide timely status updates on open parts, communicate transparently about delays, and build a relationship founded on reliability and accountability.Parts Identification & Collection: Proactively gather failed industrial components from designated areas throughout the manufacturing facility. Quickly assess and prioritize based on urgency and production impact.Inventory & ERP Data Entry: Accurately enter and maintain part data and transaction records in the customer's ERP system in real time. Ensure inventory records are always current so that no part falls through the cracks. Full ERP training will be provided.Supplier & Vendor Communication: Maintain consistent, proactive communication with suppliers and vendors via phone, email, and in-person contact. Follow up on open orders, expedite critical shipments, and escalate delays that could impact plant uptime.Shipping & Receiving: Coordinate the full shipping and receiving cycle for parts moving to and from suppliers and repair facilities. Verify counts, inspect condition, document discrepancies, and ensure every shipment is handled with accuracy and speed.Downtime Prevention: Understand the production priorities of the customer and align your daily work accordingly. When a critical machine is at risk of going down — or already down — treat it as the highest priority and drive resolution with urgency across all parties involved.Documentation & Reporting: Maintain accurate records of all parts transactions, supplier communications, and open items. Flag outstanding issues proactively so nothing is missed.Physical Parts Handling: Assist with the physical movement of parts as needed, including loading, unloading, and organizing parts within the facility. This role involves hands-on, physical work in addition to administrative and communication duties.

Exceptional communication skills — written, verbal, phone, and in-person; this role requires confident, professional interaction with plant personnel, customer management, and external suppliers every dayStrong sense of urgency and ability to prioritize in a fast-paced, dynamic manufacturing environmentCustomer-first mindset with a commitment to delivering a high level of service and responsivenessStrong organizational skills and attention to detail; ability to manage multiple open transactions simultaneously without losing accuracyComfortable performing physical tasks including lifting, handling, and moving industrial parts as neededBasic computer proficiency; comfortable with data entry and learning new software systemsReliable, punctual, and self-directed — able to operate independently on a customer site with a high degree of ownership

Experience in a customer-facing role in a manufacturing, industrial, or supply chain environmentFamiliarity with ERP or inventory management systems (SAP, Oracle, or similar); full training providedBackground in parts, logistics, procurement, or vendor managementExperience working on-site at a manufacturing or production facility

Lifting and carrying of industrial parts and components; weights will vary (up to 40 pounds)Extended periods of standing and walking throughout a manufacturing facilityBending, reaching, and hands-on handling of parts in warehouse and plant floor environmentsExposure to noise, machinery, and industrial conditions typical of an active manufacturing plant

Identify and collect failed or flagged industrial machine parts from the customer facilityEnter and update all part data and transactions in the ERP system with accuracy and timelinessCommunicate proactively with suppliers and vendors to manage open orders and expedite critical parts, when neededCoordinate inbound and outbound shipments; verify and document all activityServe as the primary on-site point of contact for the customer — providing updates, resolving issues, and driving urgency to minimize machine downtime and protect plant productivity

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Paid Time Off (PTO)