Call Center Representative in Federal Way, Washington at Insight Pest Solutions

Customer Service Representative

We are looking for someone who consistently follows up, communicates well, takes ownership, keeps accurate records, helps convert opportunities into scheduled services, resolves customer concerns, and contributes to an excellent customer experience.

This is a great fit for someone who likes responsibility, enjoys staying busy, and gets satisfaction from seeing things through from beginning to end.

• Provide outstanding customer service by addressing inquiries and concerns in a professional and timely manner

• Follow-up on internal leads

• Communicate professionally and clearly with customers via phone, email, and written documentation

• Ability to properly explain and schedule services

• Demonstrate understanding and professionalism in all customer interactions

• Assist in resolving issues

• Strong background in customer service and following-up on warm leads via the phone

• Demonstrated leadership qualities and ability to work in a team-oriented environment

• Excellent communication skills (verbal and written) and strong listening skills

• High level of attention to detail with strong communication skills

• Proficiency in Microsoft Office or Google Workspace

Preferred (but not required):

• Experience working in sales

• This is an in office position and requires sitting and working on a computer for several hours at a time

• Must be available for a rotating six-day/four-day schedule. Tuesday–Friday one week, followed by Monday–Saturday the next. Weekday hours are 8:30 a.m.–5:00 p.m., and Saturday hours are 9:00 a.m.–2:00 p.m. Saturday shifts fall on the second and fourth Saturdays of each month.

• A professional who can balance efficiency with quality service

• Has a warm, confident, and engaging personality and enjoys talking with people

• Takes ownership of tasks and follows through until they are fully resolved

• Is proactive and looks for what needs to be done rather than waiting for direction

• Has strong follow-up habits and is comfortable making outbound calls to warm leads. Understands that great customer service also means identifying opportunities, asking the right questions, and helping customers take the next step.

• Uses good judgment and knows when to solve a problem independently and when to escalate it

• Pays close attention to details, notes, scheduling, and customer information

• Is organized and able to manage multiple priorities without letting things fall through the cracks

• Holds themselves to a high standard of professionalism, reliability, and accountability

• Looks for better ways to do things and naturally follows best practices and established processes

• Is coachable, receptive to feedback, and interested in continued growth

What We Offer

• Benefits: Medical, Dental, Vision

• Pay: $20-$21 per hour

• Paid Training

Equal Employment Opportunity (EEO) Statement: Rodent Guard is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is subject to change at any time.