Collector Specialist in San Antonio, Texas at Sarma

Basic Function:

Call-center environment handling inbound and outbound calls to verify debtor employment and locate individuals related to delinquent accounts. This position is fully onsite in San Antonio, TX.

Principal Accountabilities (Essential Functions)

1. Determine the most effective recovery method by skip tracing and locating debtors, including identifying employment, earnings, liabilities, assets, and ability to pay.
2. Review delinquent accounts deemed uncollectable and ensure all reasonable recovery efforts have been exhausted before escalation.
3. Skip tracing tools: TLOxp, LexisNexis, People Finder, etc.
4. Use dialers (ACD systems) and CRM/collections platform (GUI/Quantrax), Payment negotiation training, Customer service & compliance knowledge.
5. Work closely with agents and internal teams to coordinate skip tracing and recovery strategies.
6. Update contact information for the rest of the collections team, once contact info is found, either turn over to a Full-Cycle Collector and continue engagement.

Experience, Knowledge and Skills Required (Know How)

This position requires experience in interacting with consumers/members/debtors via phone and dialer. Professional appearance and conduct at all times. Reliable, punctual, and consistent attendance is required.

Must pass a criminal background check and drug test. Must have good oral communication skills, bilingual skills is a plus. 1-2 years of computer experience and organizational skills required.

Problem Solving/Decision Making

Decisions are made regarding priorities of work to be done daily, weekly, and monthly in attempt to collect the accounts.

Contacts and Relationships

Internally reports collected to supervisor. Externally works with debtors to ensure proper payment arrangement.

Physical Environment

This position exists in an office environment. Heavy computer usage as well as heavy telephone contact with debtors.