100% Remote Case Coordinator – Healthcare (Permanent) in Jacksonville, Florida at Streamline Imaging LLC

Streamline Work Comp — Full Time Case Coordinator (Remote)
Pay: $17.00/hour (Level 1)
Schedule: Monday–Friday
100% Remote | Equipment Provided
U.S. Residents Only (excluding NY, WA, DC, OR)
Quick hiring process
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Why You’ll Like Working Here
If you’re looking for a stable, full‑time remote role, enjoy staying busy on the phone, and want real growth opportunities (not just promises), Streamline may be the right fit.
We provide all equipment, promote from within, and support our teams with structure, training, and leadership that understands remote work.

Who We Are
Founded in 2013, Streamline Work Comp is a growing radiology and physical therapy management company serving the workers’ compensation industry nationwide. We partner with insurance carriers, providers, and injured workers to ensure fast scheduling, accurate documentation, and a smooth care experience.

Our culture values:
Clear communication
Accountability
Teamwork
Doing the right thing for injured workers

About the Role
The Case Coordinator is a fully remote, administrative role focused on high‑volume phone coordination and case documentation.
Most of your day will be spent making outbound calls to:
Injured workers
Medical providers
Insurance partners

You’ll schedule appointments, gather case updates, and document everything accurately in real time.
This is a phone‑heavy role. If you enjoy staying engaged, moving quickly, and solving small problems throughout the day, you’ll thrive here.
Streamline provides all equipment, including a company computer, monitors, and desk phone.
Because this role involves protected health information and continuous calls, you must have a private, quiet, distraction‑free workspace and be able to work your full shift without caregiving or dependent supervision.

What You’ll Do
- Make outbound calls to schedule medical appointments and obtain case updates
- Answer limited inbound calls from patients, providers, and adjusters
- Review referrals and medical records for completeness
- Coordinate imaging, therapy, and specialist appointments
- Verify claimant information and document cases accurately in real time
- Upload documents, send follow‑ups, and communicate professionally by phone and email
- Work across multiple systems (Outlook, Teams, internal platforms, voicemail tools)
- Maintain speed and accuracy in a high‑volume environment
- Follow HIPAA and confidentiality requirements at all times
- Support additional tasks as assigned

Schedule & Coverage
Full‑time, Monday–Friday
Shifts are assigned based on time zone to support coverage across the U.S.
Most schedules fall between 8:00 AM and 5:00 PM in your assigned time zone
Exact schedules are confirmed prior to hire based on business needs

What We’re Looking For - Required
- High School Diploma or GED
- Ability to work independently in a structured remote environment
- Reliable internet and a private, uninterrupted workspace
- U.S. residency (excluding NY, WA, DC, OR)

Preferred
- Administrative or medical office experience
- Call center, scheduling, or workers’ compensation exposure
- Strong attention to detail and follow‑through

Skills That Help You Succeed
- Typing speed of 60 WPM (typing test required)
- Comfortable with Microsoft Outlook, Word, Excel, and Teams
- Familiarity with Adobe Acrobat or similar tools
- Clear written and verbal communication
- Ability to juggle priorities and meet deadlines

Growth & Advancement
- All new hires start as Level 1 Case Coordinators at $17/hour.
- We promote from within, and advancement is possible as early as 6 months based on performance.

Interview Process
- Recruiter phone interview
- Typing speed test (email link)
- Final video interview with management
- Hiring decision normally made approximately one week after application submitted