Scheduling Specialist in San Leandro, California at Royal Ambulance

Royal Ambulance is seeking a motivated and engaging Scheduling Coordinator to join our team! If you’re passionate about managing complex schedules, building strong relationships, and finding creative solutions in a fast-paced environment, this is an exciting opportunity for you.

We’re looking for someone who thrives on connecting with people and brings strong communication and relationship-building skills. You’re a critical thinker who enjoys solving problems and approaching challenges with creativity. You’re dependable, detail-oriented, and highly organized, with a strong track record of reliability and attendance. You’re also flexible and responsive, including when after-hours scheduling needs arise.

Most importantly, you’re a collaborative team player who understands that clear, consistent communication is key to success.

As a Scheduling Coordinator, you will play a critical role in ensuring the seamless operation of our EMT workforce. Key responsibilities include:

• Strategic Scheduling: Develop, manage, and optimize schedules for 600+ team members, ensuring appropriate coverage and proactively adjusting to fluctuating call volumes.
• Certification Management: Monitor EMT certifications to ensure compliance, and manage renewals and expirations in a timely manner.
• Problem Solving: Handle scheduling requests with a solution-oriented mindset, balancing operational needs while maintaining a positive and collaborative approach.
• Data Analysis: Leverage the Unit Hour Utilization application to analyze performance metrics and deliver actionable insights through daily, weekly, and monthly reporting.
• Cross-Functional Communication: Serve as a key liaison between Operations and HR, ensuring clear communication and supporting initiatives such as the EMT ride-along program.
• Event & Ad Hoc Staffing: Coordinate staffing for special events and urgent requests, maintaining efficiency in dynamic and fast-paced situations.
• New Hire Onboarding: Oversee scheduling for the New Hire Academy, supporting the successful onboarding and development of new team members.

• Relationship-Driven: You enjoy working with people and excel at building strong, professional relationships through clear communication.
• Innovative Problem Solver: You think critically and approach challenges with creativity and flexibility.
• Collaborative Team Player: You thrive in a team environment and contribute to a supportive, solutions-focused culture.
• Dependable & Accountable: You demonstrate reliability, strong attendance, and a willingness to step in when needed—including after-hours support.
• Tech-Savvy: You’re comfortable with tools like Excel and eager to learn new systems that improve efficiency.

• Exceptional Work Environment: Proud recipient of Best Places to Work (2015, 2016, 2017), we foster a positive and engaging workplace culture.
• Comprehensive Benefits Package: Medical, dental, and vision insurance, 401(k) with company match, sick pay, and PTO.
• Team Culture: Enjoy a collaborative, supportive environment with frequent team events and opportunities to connect.