Office Assistant in Portland, Oregon at Ride Connection

Join Ride Connection as an Office Assistant

Full-Time | Non-Exempt | Reports to Executive Administrator/Office Manager

At Ride Connection, we believe mobility is essential to independence, connection, and quality of life. Every day, we work to ensure that older adults, people with disabilities, and others in our community can access transportation with dignity, respect, and care.

We are seeking an Office Assistant who is organized, welcoming, and committed to community service. In this role, you will help create a positive first impression for the people we serve and the community partners who support our mission. As one of the first points of contact for callers, visitors, and program participants, you will play an important part in making our services accessible, responsive, and compassionate

This position is ideal for someone who values meaningful work, enjoys helping people, and takes pride in supporting the behind-the-scenes operations that keep a mission-driven organization running smoothly.

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What You'll Do

• Serve as a welcoming first point of contact by answering incoming calls and responding to email inquiries in a professional, respectful, and timely manner
• Direct calls and messages to the appropriate staff or department and help ensure community members receive accurate information and support
• Support day-to-day office operations, including opening, sorting, and distributing incoming mail, preparing outgoing mail, and managing the USPS mail account
• Maintain inventory and ordering of office supplies and help track agency print collateral in coordination with the Marketing Manager
• Coordinate the distribution of customer outreach materials, including new customer handbooks, shuttle schedules, fare materials, and other supplies
• Provide administrative support for Ride Connection programs by collecting various materials, and assisting participants to understand program procedures, requirements, and how to complete related forms
• Assist the Executive Administrator/Office Manager with special projects such as mailings, special events, and travel arrangements
• Prepare meeting rooms and support meeting logistics, including room setup, refreshments, and catering for staff and outside agencies
• Deliver high-quality customer service that reflects Ride Connection's commitment to dignity, respect, and inclusion

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Required Qualifications

• Demonstrated strong computer skills, including proficiency in Microsoft Office and related software
• Ability to communicate clearly, respectfully, and effectively by phone, in writing, and in person
• Strong organizational skills and the ability to manage multiple responsibilities within established timelines
• Knowledge of modern office practices and procedures
• Excellent interpersonal, verbal, and written communication skills
• Ability to exercise good judgment, tact, and courtesy in public-facing interactions
• Ability to work effectively as part of a diverse team
• Ability to understand and follow written and verbal instructions
• Ability to work independently, prioritize tasks, and make sound decisions with minimal supervision
• Ability to adapt to changing priorities and environments
• Strong listening and problem-solving skills
• High school diploma or an equivalent combination of education and relevant experience

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Welcome Additional Qualifications

• Experience with data entry and electronic recordkeeping
• Experience working with older adults and people with disabilities
• Experience working in a nonprofit setting or a strong commitment to nonprofit, community-based work
• Bilingual or Multilingual

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Physical Requirements

• Ability to work in an office environment with prolonged sitting and repetitive motion
• Frequent computer and telephone use requiring visual, hearing, and verbal communication
• Occasional crouching, kneeling, and lifting
• Ability to occasionally lift up to 40 pounds

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Why Ride Connection?

Ride Connection is guided by values of respect, teamwork, accountability, and care. We recognize and appreciate our customers and staff, work collaboratively with partners, and strive to deliver safe, personalized transportation options for our community.

Joining Ride Connection means becoming part of a team dedicated to strengthening community connections and expanding access to transportation for those who need it most. Every task in this role contributes to a larger mission of equity, mobility, and independence.

If you are a detail-oriented professional who enjoys supporting others, values inclusive service and wants your work to make a meaningful difference in the community, we encourage you to apply.

Ride Connection is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply.

For more information about Ride Connection please visit https://rideconnection.org