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What is the role of a CUSTOMER SERVICE MANAGER at JOURNAL GRAPHICS?

The CUSTOMER SERVICE MANAGER position at JOURNAL GRAPHICS is a Full-time or part-time position opportunity in the relevant field.

Where is this CUSTOMER SERVICE MANAGER job located?

Portland, Oregon, 97210, United States

What type of employment is offered for this CUSTOMER SERVICE MANAGER role?

Full-time or part-time position

What industry does this CUSTOMER SERVICE MANAGER position belong to?

This role spans multiple industries.

What is the expected salary for this CUSTOMER SERVICE MANAGER job?

$70,000 – $80,000 Yearly Salary

CUSTOMER SERVICE MANAGER job near me in Portland, Oregon at JOURNAL GRAPHICS

CUSTOMER SERVICE MANAGER

Journal Graphics | Portland, OR

Position Summary

Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer experience while driving growth and profitability, improving service levels, and optimizing order book productivity. This role is responsible for day-to-day operations and assists in strategy development with the goal of synchronizing the end-to-end workflow process.

Essential Functions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Lead, develop, and motivate a team of Customer Service Representatives (CSRs), Planners, and Fulfillment Specialists

Influence the end-to-end process: Planning, Scheduling, Pre-press, Printing, Bindery, Packing, Shipping, and Mailing (if required)

Manage a small account base while maintaining high service standards

Align with leadership on scheduling and production priorities

Ensure outbound flow aligns with customer requests while meeting Journal Graphics' financial needs

Partner cross-functionally with Sales to support the full order-to-delivery process

Represent the Customer Service voice in execution capability and roadmap development

Oversee all projects and jobs, including schedule changes, production updates, and customer requests

Track jobs through production: review job schedules and monitor supplied inserts, cover wraps, and value-added services

Share job status updates during production meetings

Identify department efficiencies and drive solutions by encouraging best practices and cross-functional knowledge sharing

Follow all safety guidelines as outlined in the Employee Handbook

Competencies

Strategic thinking — problem solving, analysis, and innovation

Strong customer-facing and communication skills

Self-starter capable of working independently with minimal direction

Ability to thrive in a fast-paced environment with shifting priorities

Proven track record of driving operational excellence in supply chain, project management, and process improvement

Qualifications

Education

Bachelor's degree in Business (preferred) , Business Management, Supply Chain, Logistics, or a related field

Experience

Minimum of 5 years leading a team

Minimum of 7 years of customer service experience

Demonstrated planning and forecasting ability

3 years of printing experience is required

Technical Skills

Proficient in Microsoft Office Suite

Experience with Monarch preferred

Ability to regularly use a computer keyboard and monitor

CUSTOMER SERVICE MANAGER in Portland, Oregon at JOURNAL GRAPHICS

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