Fulfillment Manager in Grand Rapids, Michigan at Etna Shared Services

Etna Supply is seeking a hands-on Fulfillment Manager to lead our picking, packing, staging, and yard teams, ensuring orders are accurate, on time, and ready for our customers. In this role, you’ll train and develop employees, manage daily workflows, maintain a safe and organized warehouse, and drive continuous improvement. If you’re an experienced warehouse leader with strong communication skills and a passion for teamwork, accountability, and exceptional customer service, we want to hear from you!

Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.

We are an Equal Employment Opportunity/Affirmative Action Employer.

What We Offer:

• Competitive compensation and benefits package, including quarterly bonuses!
• 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
• Professional development opportunities to support your growth.
• A collaborative and inclusive work environment that values your contributions.
• The fun challenge of working in a fast-paced, multi-location, diverse business function environment.

Essential Responsibilities:

• Lead daily order fulfillment, including picking, packing, consolidating, staging, and yard operations.
• Ensure orders are accurate, complete, and ready on time for shipment or customer pickup.
• Hire, train, develop, and manage fulfillment staff, setting clear expectations and driving accountability.
• Plan staffing, resources, and workflows to meet customer needs and performance goals.
• Maintain a safe, organized warehouse and enforce company policies, procedures, and OSHA requirements.
• Monitor warehouse reports and performance metrics to identify and implement improvements.
• Partner with other departments to resolve issues and deliver exceptional customer service.
• Assist with pulling, checking, and preparing orders as needed.

Knowledge, Skills, and Abilities

• Strong understanding of warehouse operations, inventory control, and distribution processes.
• Effective leadership, delegation, and team development skills.
• Ability to set clear expectations, drive accountability, and manage employee performance.
• Strong communication, problem-solving, and decision-making skills.
• Excellent organizational skills and attention to detail and accuracy.
• Ability to manage competing priorities and deadlines in a fast-paced environment.
• Working knowledge of ERP systems, preferably Eclipse, and Microsoft Office.
• Knowledge of OSHA regulations and warehouse safety practices.
• Ability to interpret reports, monitor performance, and identify process improvements.
• Commitment to customer service, teamwork, professionalism, and confidentiality.

Physical Demands and Work Environment:

The physical demands and work environment described below outline the requirements to perform this job. Reasonable accommodation may be provided for individuals with disabilities.

• Frequently stand, walk, reach, grasp, and handle materials.
• Regularly sit, push, pull, and carry items.
• Occasionally climb, bend, stoop, and lift to 50 pounds.
• Communicate effectively and maintain alertness to perform duties safely.
• Use near and distance vision, depth perception, and color vision to perform job duties.
• Work primarily indoors in a warehouse environment with moderate noise levels.