Customer Experience Data Analyst in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Data Analyst based in the United States.

The Customer Experience Data Analyst plays a key role in transforming customer operations through data-driven insights, analytics, and process optimization.
This position supports customer onboarding, issue resolution, and service improvement initiatives within a highly regulated healthcare environment.
The role combines analytical expertise, operational excellence, and customer-focused thinking to enhance efficiency and scalability.
You will leverage modern data tools, AI-enabled solutions, and reporting capabilities to identify trends, improve workflows, and support better decisions.
Working closely with cross-functional teams, you will help strengthen documentation, quality standards, and customer experiences.
This is an opportunity to contribute to a mission-driven organization focused on innovation, healthcare access, and meaningful impact.

The Customer Experience Data Analyst is responsible for delivering actionable insights, improving operational workflows, and ensuring exceptional customer experiences through data analysis and process optimization. This role requires strong collaboration across teams, the ability to translate complex information into practical recommendations, and a commitment to maintaining quality and compliance standards.

• Analyze customer onboarding activities, service interactions, and operational processes to identify opportunities for improved efficiency, accuracy, and customer satisfaction.
• Partner with stakeholders to define analytical needs, structure business questions, and deliver insights that support informed decision-making.
• Build and maintain reporting solutions, dashboards, and performance metrics to monitor customer experience trends and operational outcomes.
• Apply statistical analysis, experimentation methods, and predictive techniques to identify patterns, risks, and improvement opportunities.
• Use AI-powered tools and automation capabilities to improve knowledge accessibility, workflow efficiency, documentation quality, and decision support.
• Support customer onboarding optimization by reviewing documentation, identifying process gaps, and recommending scalable solutions.
• Perform quality assurance reviews to ensure customer communications, procedures, and operational activities align with established standards.
• Collaborate with data teams to improve data accuracy, availability, and reliability for reporting and analysis.
• Develop clear data storytelling materials and communicate findings to technical and non-technical stakeholders.
• Support continuous improvement initiatives by identifying trends, measuring performance, and recommending operational enhancements.

The ideal candidate combines strong analytical capabilities with customer operations experience and the ability to work effectively in a fast-paced, evolving environment. Success in this role requires technical expertise, business understanding, strong communication skills, and the ability to leverage technology to improve operational outcomes.

• Associate’s or bachelor’s degree in Business, Mathematics, Healthcare Administration, Data Analytics, or a related field preferred.
• 3+ years of experience in data analytics, business analysis, customer operations, or a related analytical role.
• Strong SQL skills, including experience writing complex queries and working with large datasets.
• Experience using analytical tools such as Python or R for advanced reporting and analysis.
• Knowledge of experimentation methods, including A/B testing and basic causal analysis.
• Ability to translate complex data findings into clear recommendations for business stakeholders and leadership.
• Experience working with CRM platforms, reporting dashboards, workflow tools, and digital collaboration systems.
• Familiarity with AI-enabled productivity, documentation, analytics, or customer support technologies.
• Strong problem-solving, organizational, and communication skills with the ability to manage multiple priorities.
• Ability to work independently, navigate ambiguity, and collaborate effectively across diverse teams.
• Strong attention to detail with a commitment to accuracy, compliance, and delivering exceptional customer experiences.

The role offers a comprehensive rewards package designed to support employee well-being, professional growth, and long-term success.

• Competitive compensation package based on experience, skills, and qualifications.
• Medical, dental, and vision insurance coverage.
• Paid time off programs to support work-life balance.
• 401(k) retirement plan with employer matching contributions.
• Wellness benefits and access to health-focused programs.
• Employee support programs, including personalized health and financial wellness resources.
• Opportunities for professional development and career growth within an innovative healthcare environment.
• The chance to work on impactful projects that improve healthcare experiences for patients and providers.
• A collaborative culture focused on innovation, quality, service, and continuous improvement.