Operations Manager in New York, New York at SPENCER'S

Spencer's is a luxury boutique spa redefining the modern wellness experience.

With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California, we blend timeless design with advanced wellness treatments to offer something truly unique: elevated, luxurious spa experiences at an accessible price point.

Our chic facilities offer state-of-the-art equipment. Spencer’s is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.

Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we’re creating new experiences and reimagining wellness.

If you’re driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.

Job Title: Operations Manager

Location: HQ Office (Soho, NY)

Position Type: Full-time, hourly

Compensation: $80,000-90,000

Overview

The Operations Manager supports the Director of Operations in overseeing business operations for the Spencer’s portfolio. This role plays a key part in driving operational consistency, team performance, process execution, and overall business efficiency across all locations

The Operations Manager is responsible for supporting day-to-day operational success across people, operations, inventory, training, and compliance while helping implement company initiatives and operational standards. This position works closely with department leaders to improve workflows, maintain accountability, support revenue-driving operations, and ensure a high-quality guest and employee experience.

This is a hands-on leadership role that requires strong organizational, communication, and problem-solving skills, with the ability to lead teams, manage operational priorities, and support continuous business improveme

Operational Support & Process Management

• Support the Director of Operations in overseeing daily operational performance across all onsite departments.
• Support in implementing operational workflows and procedures, and own maintaining operational workflows and procedures.
• From time spent onsite communicate operational gaps, inefficiencies, and process improvement opportunities and help execute solutions.
• Monitor operational performance and support initiatives that improve productivity, service quality, and team effectiveness.
• Help ensure operational standards are consistently executed across all locations.

Inventory Management & Sourcing

• Support inventory planning, purchasing coordination, and sourcing initiatives across the organization.
• Assist in maintaining appropriate inventory levels while minimizing excess inventory and supply disruptions.
• Coordinate with vendors and suppliers to support product availability, quality standards, and operational needs.
• Monitor inventory accuracy, ordering processes, and operational supply usage.
• Analyze inventory trends and operational data to support purchasing decisions and operational forecasting.
• Partner with operations and finance teams to support budget-conscious inventory management practices.

Policies, Procedures & Compliance

• Support the implementation and maintenance of operational policies, procedures, and company standards.
• Ensure teams understand and follow company policies, operational guidelines, and safety protocols.
• Partner with department leaders to maintain compliance with workplace regulations and operational requirements.
• Assist in monitoring operational compliance and addressing areas requiring improvement.

Documentation & Standard Operating Procedures

• Create, organize, and maintain Standard Operating Procedures (SOPs), operational guides, and supporting documentation.
• Ensure operational documentation remains current, accessible, and consistently utilized across teams.
• Support version control and communication of process updates and operational changes.
• Assist department leaders with documenting workflows and operational best practices.

Training & Team Development

• Support the development and execution of operational training programs for managers and staff.
• Assist with onboarding and continued training initiatives to ensure employees are properly trained on operational procedures and standards.
• Partner with department leaders to identify training needs and operational skill gaps.
• Help evaluate training effectiveness and recommend updates based on operational needs and feedback