Fountain Ice Cream Scooper in Ithaca, New York at ITH Hospitality

About the Role:

The Fountain Ice Cream Scooper plays a vital role in delivering an exceptional customer experience by serving high-quality ice cream products in a friendly and efficient manner. This position requires attentiveness to customer preferences and the ability to maintain a clean and organized service area. The primary goal is to ensure each customer receives their order accurately and promptly while upholding the brand’s standards of presentation and hygiene. The role also involves collaborating with team members to manage inventory and restock supplies as needed. Ultimately, the Fountain Ice Cream Scooper contributes to creating a welcoming environment that encourages repeat business and customer satisfaction.

Minimum Qualifications:

• Ability to stand for extended periods and perform repetitive scooping motions.
• Basic math skills for handling transactions and giving correct change.
• Strong communication skills to interact effectively with customers and team members.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Commitment to maintaining cleanliness and following food safety guidelines.

Preferred Qualifications:

• Previous experience in a customer service or food service role.
• Knowledge of ice cream products and toppings.
• Ability to work efficiently in a fast-paced environment.
• Experience handling cash registers or point-of-sale systems.
• Bilingual skills to assist a diverse customer base.

Responsibilities:

• Greet customers warmly and take their ice cream orders accurately.
• Scoop and serve ice cream portions according to company standards and customer requests.
• Maintain cleanliness and sanitation of the serving area, utensils, and equipment.
• Handle cash and electronic payments responsibly and provide correct change.
• Restock ice cream flavors, cones, toppings, and other supplies as needed throughout the shift.
• Assist in monitoring inventory levels and report shortages to management.
• Adhere to all health and safety regulations to ensure a safe environment for customers and staff.
• Collaborate with team members to ensure smooth and efficient service during busy periods.

Skills:

The required skills such as communication and basic math are essential for accurately taking orders and processing payments, ensuring a smooth customer experience. Physical stamina and dexterity are used daily to scoop ice cream efficiently while maintaining product quality. Attention to detail helps in adhering to hygiene standards and presenting products attractively. Preferred skills like prior food service experience and familiarity with point-of-sale systems enhance the ability to work quickly and handle busy periods effectively. Bilingual abilities, when present, improve communication with a wider range of customers, contributing to a more inclusive and welcoming environment.