Motor Coach Dispatcher (PM) in Livonia, Michigan at National Trails

We are an organization that shares a strong commitment to providing the highest level of transportation safety, quality transportation, outstanding customer service, and positive employee relations. If you are a motivated professional who thrives in a fast-paced transportation environment, apply today.

Schedule

Monday through Friday
8:00 PM to 4:00 AM

Responsibilities

• Direct and monitor daily assignments to ensure complete coverage of all charter and motor coach work.
• Communicate assignment details to drivers.
• Assist drivers with route directions and operational questions.
• Coordinate emergency response activities and service interruptions.
• Assign replacement vehicles and drivers when necessary.
• Coordinate vehicle service and repairs with Maintenance Supervisor.
• Maintain compliance with dispatch SOPs and company policies.
• Escalate operational concerns and recommend solutions.
• Supervise and manage the bus wash crew during the overnight shift, including staffing, work assignments, quality control, attendance monitoring, and ensuring all vehicles are cleaned and prepared for next-day service.
• Conduct inspections of completed bus wash work to ensure cleanliness standards are met.
• Complete shift reports and communicate operational updates to management.

• Associate degree or higher preferred.
• Previous dispatch experience required.
• Previous supervisory or staff management experience required.
• Experience managing an overnight operation preferred.
• Strong customer service and communication skills.
• Ability to work independently and maintain records.

Benefits: 401(k), 401(k) matching, Health, Dental, Vision, Life Insurance, and Paid Time Off.