Cage Cashier Topaz Lodge in Gardnerville, Nevada at Winners Hotel & Casino, Inc.

Job Description

Summary, Role: Our Guest Services agents are responsible for providing all of a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms. Guest services also finalize cash payment to customers, maintain the balance in the cash drawer, and interact with customers in a friendly and professional manner.

Essential Responsibilities:

1. Check in customers using computer programs and equipment and provide guests with directions to their room
2. Inform customers of all on-site amenities and any relevant information that is needed to use them
3. Handle and resolve guest complaints
4. Invoice and bill guests for their stay and services used
5. Communicate with guests to better understand their individual needs to provide them with the best service possible

Requirements (KSA’s)

• Ability to work in a fast-paced environment
• Excellent written and verbal communication
• Excellent customer service and interpersonal skills
• Ability to count money accurately and quickly.

Education, certificates:

High school diploma or equivalent

Physical requirements:

Standing for long periods at a time

Must be able to lift up to 15 pounds at times.