Can I apply directly for this job on this page?

You can apply directly on this page using our quick application form. Your application is sent immediately to the hiring team, and no account is required.

What is the role of a Customer Resolution Specialist at Geiger Bros?

The Customer Resolution Specialist position at Geiger Bros is a Full-time or part-time position opportunity in the Customer Service field.

What type of employment is offered for this Customer Resolution Specialist role?

Full-time or part-time position

What is the expected salary for this Customer Resolution Specialist job?

Compensation will be discussed during the hiring process.

Customer Resolution Specialist job near me in North Carolina at Geiger Bros

Join the largest privately held promotional products company in the US.

Enjoy a competitive compensation package.
Full benefits package that includes Education Reimbursement and 401k (with match).
Click side bar links for more information about who we are and what we do.
Optional - Work remotely from home for added flexibility.

Job Summary

Process and resolve claims concerning customer dissatisfaction with products.

Essential Functions

Duties include but are not limited to:

Receive claims calls from customers.
Establish and maintain claims files.
Investigate claims requests and establish determination of responsibility for the problem.
Advise appropriate departments, sales partners, etc., of claims filed.
Enter and update related data into the computer system.
Undertake further research.
Prepare written correspondence.
Follow up with parties involved.
Discuss claims problems with outside suppliers or internal Geiger associates.
Collaborate with sales partners, customers, and others involved to determine responsibility.
Negotiate sharing of charge reduction where appropriate.
Negotiate discounts or reruns with vendors.
Follow through until the rerun ships or the credit is received.
Offer solutions and options to satisfy customers and maintain continued business relationships.
Request and/or prepare debit and credit memos.
Prepare revised or supplemental billings resulting from claims processing.
Prepare new orders for replacement goods.
Follow up for shipping information and processing of cost involved.
Recalculate sales and commission.
Perform routine clerical duties such as mailing returned items to suppliers for review.
Perform other related duties as assigned.

Education and Experience

Knowledge of product information and overall business knowledge including customer service, order processing, order expediting, sales service, accounts payable, accounts receivable, and profitability a must.
Two years of experience in customer relations and/or claims activities.
Competencies/Skills

Very strong in Communications, Negotiation and Math

Physical, Mental and Environmental Requirements

Physical Requirements:

Prolonged periods of sitting at a desk or computer
Typing and using a computer keyboard for extended periods.
Answering phone calls and communicating with customers via email.

Mental Requirements:

Ability to concentrate for extended periods of time paying close attention to detail.
Ability to handle multiple tasks simultaneously and manage time effectively.

Environmental Requirements:

Working indoors in a typical office environment
Use of standard office equipment such as computers, phones, and printers.
Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.

Certification Requirement

Industry certification at the CAS (Certified Advertising Specialist) level.

Supervisor Responsibilities:

None

Customer Resolution Specialist in North Carolina at Geiger Bros

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position

Similar Jobs In North Carolina

Direct Support Professional (DSP) - Part-Time- 2nd Shift

Operations Analyst Technician

Consultant - Work From Home

Entry Level Training Associate - Work From Home

Retailer Licensing & Verification Specialist