FIELD & COMPLIANCE SUPERVISOR in SANTA ANA, California at Sea Crest Commercial Services LLC

*** MUST BE FLUENT IN SPANISH, WRITTING AND VERBAL ****

Company: Sea Crest Facilities Services, LLC
Location: Orange County, California
Department: Field Operations
Classification: Hourly / Non-Exempt
Recommended Pay Range: $28.00–$32.00 per hour, depending on qualifications and experience
Reports To: Operations Management
Works Closely With: Human Resources and Safety Departments

The Field & Compliance Supervisor provides hands-on operational support throughout Orange County while ensuring employees are properly onboarded, trained, supervised, and working in accordance with Company policies, client expectations, and workplace safety requirements.

This field-based position is responsible for conducting jobsite visits, supporting new-hire onboarding, providing hands-on training, monitoring operational and safety compliance, coaching employees, and identifying concerns requiring follow-up by Operations, Human Resources, or Safety.

The ideal candidate is proactive, organized, safety-conscious, and comfortable working directly with frontline employees in a fast-paced, multicultural environment.

1. Field Operations & Supervision

• Conduct routine jobsite visits to monitor employee performance, service quality, and compliance with Company and client standards.
• Provide hands-on operational support, employee guidance, and coaching.
• Assist Operations with staffing coverage, employee transitions, new account startups, and service-related concerns.
• Identify performance deficiencies and coordinate appropriate follow-up with Operations management.
• Reinforce professional conduct, attendance, punctuality, uniform standards, and workplace expectations.

2. Employee Onboarding & Training

• Conduct field onboarding and jobsite orientation for newly hired employees.
• Provide hands-on training regarding assigned duties, cleaning procedures, equipment operation, chemical handling, and site-specific requirements.
• Explain Company policies, timekeeping procedures, attendance expectations, and employee reporting responsibilities.
• Conduct follow-up visits to evaluate new-hire readiness, understanding, and job performance.
• Complete and maintain required onboarding records, training checklists, and employee acknowledgments.
• Coordinate with Human Resources to address onboarding or training deficiencies.

3. Safety & Compliance

• Conduct routine safety inspections and field compliance observations.
• Monitor proper use of personal protective equipment (PPE), cleaning chemicals, tools, and equipment.
• Reinforce safe work practices, injury reporting procedures, and workplace hazard prevention.
• Identify unsafe conditions and immediately communicate concerns to Operations and Safety.
• Support the implementation of safety training, retraining, and corrective measures.
• Assist with gathering incident information, photographs, employee statements, and related documentation as directed.
• Monitor adherence to Company procedures, applicable workplace safety requirements, and client-specific protocols.

4. Employee Coaching & Communication

• Provide respectful, professional coaching to employees regarding performance, safety, and operational expectations.
• Communicate Company procedures and training instructions effectively in both English and Spanish.
• Assist employees in understanding their responsibilities and reporting concerns through appropriate channels.
• Maintain professional relationships with field employees, supervisors, management, and client representatives.
• Escalate employee relations matters, complaints, and potential policy violations to Human Resources.

5. Documentation & Reporting

• Maintain accurate field inspection reports, safety observations, training records, and compliance documentation.
• Document employee coaching and follow-up activities as required.
• Communicate operational concerns and recommended improvements to management.
• Assist Human Resources and Safety with employee acknowledgments, training verification, and field-related documentation.
• Follow up on assigned action items to support timely resolution.

• Previous supervisory, lead, or field operations experience in janitorial, commercial cleaning, facilities management, property services, or a related industry.
• Experience onboarding, training, coaching, or supervising frontline employees.
• Working knowledge of workplace safety practices, PPE, chemical handling, and incident reporting.
• Fluent bilingual English/Spanish required. Candidates must be able to speak, read, and write Spanish fluently and communicate professionally in both languages.
• Must be able to independently conduct employee onboarding, safety training, coaching, and field compliance communications in Spanish.
• Must be capable of preparing accurate written reports, training records, employee documentation, and professional communications in both English and Spanish.
• Strong organizational, interpersonal, problem-solving, and documentation skills.
• Ability to work independently, manage competing priorities, and travel between multiple client locations.
• Valid California driver's license and acceptable driving record when operating a Company vehicle.
• Ability to use mobile applications, electronic reporting systems, and basic Microsoft Office applications.
• Flexible availability based on operational needs, including occasional early morning, evening, or weekend assignments.

• Experience working in commercial janitorial services or multifamily residential property services.
• Familiarity with Cal/OSHA workplace safety requirements.
• Experience conducting safety inspections and employee training.
• OSHA 10 or OSHA 30 certification, or willingness to obtain certification within a Company-established timeframe.
• Experience with digital timekeeping, employee onboarding, and field inspection systems.

• Frequent travel between assigned Orange County client locations.
• Ability to walk, stand, bend, and move throughout commercial and residential properties during inspections and training.
• Ability to demonstrate cleaning procedures, equipment use, and safe work practices.
• Occasional lifting, carrying, pushing, or pulling of equipment and supplies up to 50 pounds, with or without reasonable accommodation.
• Work may involve indoor and outdoor environments, cleaning chemicals, equipment, and varying weather conditions.

The Field & Compliance Supervisor is authorized to provide operational direction, conduct employee training, document observations, reinforce Company policies, and address immediate safety concerns within the scope of assigned responsibilities.

The position does not independently authorize employee terminations, suspensions, formal disciplinary decisions, leaves of absence, workplace accommodations, or formal employee investigations. These matters must be referred to Operations Management and Human Resources.

Success in this position will be evaluated based on:

• Quality and completion of employee onboarding and field training.
• Employee readiness and understanding of assigned responsibilities.
• Compliance with Company safety and operational procedures.
• Timely completion of inspections, reports, and training documentation.
• Identification and communication of field concerns.
• Effectiveness of employee coaching and operational support.
• Collaboration with Operations, Human Resources, and Safety.
• Consistency in meeting Company and client service expectations.

Hourly Rate: $28.00–$32.00 per hour
Suggested Starting Rate: $30.00 per hour for a qualified candidate
Employment Classification: Non-Exempt, eligible for overtime in accordance with applicable California law.

This position is primarily field-based and requires regular travel throughout Orange County.

Sea Crest Facilities Services, LLC is an Equal Opportunity Employer. Reasonable accommodations will be provided to qualified applicants and employees in accordance with applicable law. This job description outlines the general nature of the position and may be modified based on business and operational needs.

• Valid California Driver's License: Must possess and maintain a valid California driver's license and an acceptable driving record in accordance with Company vehicle and insurance requirements.
• DMV Record Verification: Must successfully complete a Motor Vehicle Record (MVR) review and meet Company driving eligibility standards. Continued driving eligibility is required throughout employment.
• Background Check: Employment is contingent upon satisfactory completion of a job-related background check conducted after a conditional offer of employment, in accordance with applicable California Fair Chance and other employment laws.
• Hogan Assessment: Must complete a Hogan behavioral assessment as part of the selection process to evaluate work-related behavioral tendencies, leadership style, and alignment with the position's responsibilities.
• Skills Assessment: Must successfully complete a job-related skills assessment evaluating operational knowledge, employee training, safety awareness, compliance, communication, and problem-solving abilities.
• Bilingual Proficiency: Must demonstrate fluent English and Spanish communication skills, including the ability to speak, read, and write professionally in both languages.

Candidates will be required to participate in the following selection process:

Step 1 – Initial Interview: Human Resources

Review of professional experience, qualifications, bilingual proficiency, communication skills, and general alignment with the position.

Step 2 – Second Interview: Operations Management

Evaluation of field operations knowledge, supervisory capabilities, employee coaching, training experience, safety awareness, and operational problem-solving.

Step 3 – Final Interview: Executive Leadership

Assessment of leadership potential, professional judgment, accountability, organizational culture, and overall suitability for the position.

Additional Pre-Employment Assessments

Candidates advancing through the selection process will be required to complete:

• Hogan Behavioral Assessment.
• Job-related Skills Assessment.
• English and Spanish communication proficiency evaluation.

Conditional Offer of Employment

Following successful completion of the selection process, the selected candidate may receive a conditional offer of employment, subject to:

• Satisfactory job-related background check.
• Acceptable DMV/MVR results.
• Verification of employment eligibility and other applicable hiring requirements.

Important: A criminal history does not automatically disqualify an applicant from employment. Background check results will be evaluated individually and in accordance with applicable California and local Fair Chance requirements.

Failure to meet essential job-related qualifications or applicable employment conditions may result in withdrawal of a conditional offer, subject to legally required review and notification procedures.