Listing Squad Captain in Algona, Washington at Check Out My LLC

It’s a great time to join COMC – Millions of Cards. Endless Joy.

Our industry is thriving, and at COMC we’re building a team that’s passionate about using cutting-edge technology to enhance the joy of collecting sports trading cards while expanding into new categories. We’re committed to delighting our customers—collectors, consigners, and enthusiasts alike—by delivering innovative, engaging, and enjoyable experiences at scale.

Summary

COMC has an exciting opportunity for a Listing Squad Captain to join our team in Algona, WA. The Squad Captain oversees the day-to-day processes of their squad, ensuring that work is completed accurately and efficiently. As a role model to squad members, the ideal Squad Captain will lead reliably and ethically, maintain a positive and contagious attitude, and uphold the values and standards set by the company.

The ideal candidate is collaborative, adaptable, and highly organized, with strong interpersonal communication, conflict resolution, and motivational skills. They are discreet, tactful, and proactive in building and maintaining effective working relationships across teams. They thrive in a demanding, fast-paced, and evolving environment and can communicate effectively at all levels of the organization while supporting operational goals and continuous improvement initiatives.

Responsibilities/Duties

Uphold COMC values, quality standards, and exemplify C.A.R.D. culture.

Be a willing and collaborative partner in supporting all areas of the organization.

Maintain a high level of confidentiality.

Perform other duties as assigned.

Continue to handle the responsibilities outlined in the Listing Generalist or Listing Specialist role, as applicable.

Gain experience in, and provide redundancy for, the following areas:

Production

Understand and execute departmental priorities and SLAs, ensuring goals are consistently met while proactively communicating risks or obstacles to leadership.

Consistently meet agreed-upon deadlines for weekly and monthly reporting.

Create, maintain, evaluate, and improve squad metrics and standards, recognizing the need for ongoing process evolution and operational efficiency.

Coach team members on proper card handling techniques and production expectations to support quality and productivity goals.

Explore opportunities for innovation and collaborate with leadership on process improvements that align with COMC values and operational objectives.

Resolve issues reported by squad members in a timely, professional, and effective manner.

Support the implementation of new or updated policies, procedures, and operational processes.

Ensure all inventory and cards are handled and processed securely and accurately.

Squad Management

Build and maintain a cohesive, engaged, and collaborative squad culture.

Communicate effectively and professionally with squad members, peers, and leadership.

Invest in squad development to support engagement, morale, and long-term success.

Prepare for and facilitate daily huddles and team communications.

Conduct regular one-on-ones and provide timely, constructive, and positive feedback.

Partner with leadership to identify and support professional development opportunities for squad members.

Address performance and disciplinary matters professionally, consistently, and in a timely manner.

Review and approve timesheets accurately and on schedule.

Support training, retraining, and onboarding initiatives for squad members.

Leadership

Assist with interviewing, hiring, onboarding, and training activities as needed.

Provide support to other squads, Squad Captains, and leadership teams as business needs require.

Be available to work extended, alternate, or weekend hours when operational needs arise.

Skills/Knowledge/Abilities

Strong attention to detail and accuracy in all tasks.

Excellent verbal and written communication skills.

Strong interpersonal and conflict resolution skills.

Comfortable using computers and standard software, including Microsoft Office applications such as Outlook, Teams, and Excel.

Ability to learn new systems, tools, and procedures quickly.

Ability to prioritize tasks, meet deadlines, and adapt in a fast-paced operational environment.

Demonstrates reliability, accountability, professionalism, and a proactive team-oriented mindset. Ability to motivate, coach, and support team members effectively.

Education & Experience

High School Diploma or GED required; additional education is a plus.

Experience in production, operations, fulfillment, warehouse, or trading card-related environments required.

Experience using Microsoft Office and related workplace communication tools preferred.

Prior leadership, team lead, or supervisory experience preferred.

Benefits Offerings

Competitive Salary

Paid Time Off up to nearly 4 weeks per year

2 Floating Holidays Per Year

401(k) Program with Company Match

Employer provided Free Medical + Dental plans

Employer provided LTD and Life Insurance

STD for employees outside of Washington State

Employee discount on www.COMC.com

Employee Assistance Program

Legal Library Access

Work Environment & Physical Requirements

This position may involve prolonged periods of sitting, standing, or using standard office equipment such as computers and phones. Some roles may require occasional lifting of up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Additional Information

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform other job-related duties as assigned, consistent with business needs and the skills and experience of the employee. This document does not create a contract of employment, either express or implied, and employment with COMC is considered "at-will."

Equal Opportunity Employer

COMC is an Equal Opportunity Employer and is committed to fostering an inclusive, diverse workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status in accordance with applicable federal, state, or local laws. We strongly encourage individuals from all backgrounds to apply.