Quality Coach, Operations in Newington, Connecticut at Woodgrain

Purpose

The Quality Coach is responsible for leading, developing, implementing, and maintaining the Quality Management System (QMS) while ensuring compliance with standards, customer requirements, and company policies. This position drives a culture of quality, accountability, and continuous improvement by collaborating with operations and support teams to improve product quality, reduce defects, and enhance customer satisfaction. The Quality Coach serves as a resource and mentor to production teams in achieving quality objectives and operational excellence.

Responsibilities & Essential Duties

Oversee the development, implementation, and maintenance of the Quality Management System (QMS). Ensure compliance with ISO 9001:2015 requirements and applicable regulatory, customer, and company standards. Establish, monitor, and communicate quality objectives throughout the organization. Coordinate and facilitate internal audits and management reviews. Lead corrective action and preventive action activities. Facilitate continuous improvement initiatives focused on reducing waste, variation, and defects. Control and verify the proper receiving, inspection, and documentation of CSOS products. Monitor quality performance metrics and communicate results to leadership and production teams. Report Scrap and Cycle Count performance daily. Develop and present biweekly Pareto analyses of departmental defects. Track and report Painter Performance and CSOS Performance metrics. Conduct root cause analysis and facilitate implementation of corrective actions.

Maintain quality procedures, work instructions, records, and supporting documentation. Coach

team members and leaders on quality standards, problem-solving methods, and best practices.

Support customer, third-party, and certification audits as required. Partner with operations teams

to improve process consistency, efficiency, and customer satisfaction.

Approve quality policies, procedures, forms, and changes to the Quality Management System.

Initiate and oversee corrective and preventive action activities. Enforce compliance with quality

standards, procedures, and customer requirements. Recommend and prioritize quality-related

improvement projects. Allocate resources related to auditing, corrective actions, and quality

improvement efforts. Escalate significant quality concerns and risks to senior leadership when

necessary. Place product on hold or stop production processes when quality standards,

specifications, or compliance requirements are not met.

Essential Knowledge/Skills/Abilities

Strong knowledge of quality systems and ISO 9001:2015 requirements. Experience developing, auditing, and maintaining documented quality systems. Strong analytical, problem-solving, and root cause analysis skills. Effective communication, leadership, coaching, and team development skills. Ability to interpret data and communicate performance metrics. Proficient in Microsoft Office applications and quality reporting tools.

Ability to collaborate effectively across departments and influence positive change.

Salary: $55,133.00-$73,511.00