Student Technical Assistant II in Albuquerque, New Mexico at University of New Mexico

Requisition ID: req36926

Working Title:
Student Technical Assistant II

Position Summary:
Working under direct supervisionwithin the Gerald May Department of Civil, Construction & EnvironmentalEngineering, this entry-level IT role provides first-tier technical support forhardware, software, networks, and classroom audio/visual systems.

Core responsibilities includeinstalling, maintaining, and testing systems; resolving routine technicalproblems; tracking inventory; and managing service requests via a ticketingsystem to support departmental IT operations.

Candidates need a high schooldiploma and six months of relevant experience (or equivalent education),foundational IT knowledge, and strong communication skills to create technicaldocumentation, guide diverse users, and potentially train student employees.The position includes light physical tasks in standard office and laboratorysettings.

Duties and Responsibilities

• Provides responsive first-level technical support, including basic troubleshooting and assistance both on-site and remotely, covering hardware, software, and network issues within a professional academic setting.
• Provides individual instruction and/or training to users on new or updated technologies.
• Creates and updates technical documentation, user guides, and knowledge base articles for common support tasks.
• Assists with tracking inventory and asset records for IT equipment and materials; performs data entry and maintains records, including project documents, user instructions, general reports, and systems errors.
• Creates, updates, and tracks service requests using a ticketing or work order system (e.g., ServiceNow, Smartsheet, or similar).
• Assists users with account access issues, including password resets, multi-factor authentication, and basic access troubleshooting.
• May input billing information into a record-keeping system.
• Provides basic support for classroom and conference room technologies, including audio/visual systems and hybrid meeting tools.
• Performs routine system maintenance and assists with troubleshooting hardware, software, and network issues.
• Provides input on hardware/software effectiveness based on user issues and experience.
• May assist with testing or evaluating new technologies under supervision.
• Provides support for departmental IT projects as assigned.
• Assists with the installation, configuration, and maintenance of approved software packages, computers, workstations, and/or related equipment.
• Assists with equipment lifecycle (deployment, refresh, surplus).
• Maintains current knowledge of relevant technology, equipment, laws, regulations, standards, and systems.
• Follows university IT security policies and assists in identifying and reporting potential security incidents (e.g., phishing attempts, compromised systems, unapproved software installations).
• Performs miscellaneous job-related duties as assigned.

Campus:
Main - Albuquerque, NM

Department:
Civil Construction & Env Engrr (456A)

Employment Type:
Student Employment

Status:
Non-Exempt

Pay:
$20.00 hr Hourly

For Best Consideration Date:
7/2/2026

Application Instructions:
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Please attach resume.Minimum Qualifications: Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.