Student Intermediate Level in Albuquerque, New Mexico at University of New Mexico

Requisition ID: req36805

Working Title:
Student Intermediate Level

Position Summary:
**WE ARE ACCEPTING BOTH WORK STUDY AND NON WORK STUDY APPLICANTS**

ThisStudent Support Technician provides tier 1 customer support for one ormore of the following applications: Opinio, Course Evaluations, and Qualtrics.Support is provided by phone or email with assistance from a Technical AnalystII. The student support technician will also create documentation,update web-pages, communicate technical details to customers, assist withprojects, software testing, and will work alongside a team of 2-3 other supportpersonnel. Position is hybrid, with mostly off-site work, though some in-officecommitments are expected. Office hours are 8:00AM - 5:00PM, Monday throughFriday. Occasional weekend or off-hours work is required. Applicants areexpected to be able to work the full 28 hours availablefor student staff.

Duties and responsibilities include:

1. Reviewtechnical documentation to support Course Feedback, Esurvey, and/or TestScoring faculty and students.

2. Workthrough email or phone with faculty, staff and students using our services.

3. Providereliable and accurate technical support for students, faculty, departmentchairs and administrators.

4. Learn andwork with UNM's Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantronapplications.

5. Helptroubleshoot and resolve technical issues from these four services.

6. Supportsthe administration of campus-wide elections.
Campus:
Main - Albuquerque, NM

Department:
IT Academic Technologies (321A)

Employment Type:
Student Employment

Status:
Non-Exempt

Pay:
$14.00 - $16.50 Hourly
Application Instructions:
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
**ALL APPLICANTS MUST SUBMIT RESUME & COVER LETTER**Minimum Qualifications: Equivalencies not found for this position