Part-Time Front Desk Associate in Weymouth, Massachusetts at Weymouth Tennis Club Inc

Front Desk Associate

The Front Desk Associate at Weymouth Club is responsible for creating a welcoming, professional environment for members and guests. This role includes greeting and checking in members, answering phones and emails, handling inquiries, and providing accurate information about memberships, programs, and facility policies. Additional responsibilities include processing transactions, managing reservations, maintaining a clean and organized front desk area, and supporting overall daily operations. The ideal candidate demonstrates strong customer service skills, excellent communication, and the ability to multitask in a fast-paced environment.

Schedule Requirements **Only applicants with the availability outlined below will be considered**

• Must be available to start training in July. Start regular schedule in August, Mondays and Fridays from 12:00 PM–8:00 PM and Sundays from 10:00 AM–6:00 PM
• Flexibility to pick up additional shifts as needed, including early openings (4:30 AM) and late closings (10:00 PM)

Key Responsibilities

Member & Guest Services

• Warm Welcomes: Greet all members and guests with a friendly and enthusiastic demeanor upon arrival
• Efficient Check-In: Accurately process member check-ins for gym access and court reservations using club automation
• Inquiry Support: Direct membership inquiries to the appropriate staff while providing basic information on membership options, benefits, and promotions
• Information Sharing: Provide accurate details on club policies, hours, class schedules, court availability, events, and programs
• Issue Resolution: Address questions and concerns promptly and professionally; escalate to management when necessary

Administrative & Transaction Management

• Process tennis-related transactions, including court fees, lesson payments, and pro shop purchases
• Register members for tennis, fitness, pickleball, leagues, and other programs
• Manage and book tennis and pickleball courts in accordance with club policies
• Answer incoming calls, route appropriately, take detailed messages, and provide general club information
• Add members to classes as needed
• Handle cash and credit card transactions accurately, including daily reconciliation

Company Description

For over 30 years, Weymouth Club has represented “More than Fitness -- It's a Way of Life”. Throughout this period, Weymouth Club has tripled in membership and doubled in size. Our facility is now an 11 acre state-of-the-art 200,000 sq ft facility, with parking for more than 240 cars.
Weymouth Club provides a year-round indoor/outdoor aquatic center with 7 bodies of water, 12 Hard Tennis Courts (of which, 9 are indoor year-round), truly exceptional fitness, tennis, aquatic, group exercise, mind/body, hot yoga and spa services, and a 12,000 sq. ft. "Kids Energy Center". The Energy Center provides child supervision, dance, karate, swim teams, birthday parties, a variety of camps in the summer, spring, fall and winter and lots of other full service children's programming.

The most important and ever-present Weymouth Club resource is our outstanding team of wellness professionals whose mission is to promote the health and well-being of our valued clientele. All of our world-class, highly-trained industry professionals live and embody the following core values:

1. Results Driven We understand that achieving goals is an essential part of being successful.
We understand and accept the responsibility to make a personal contribution to the success of the team and the club.
2. Meet Deadlines It is an expectation that we will meet all deadlines and be organized in nature.
We understand our business is driven by timing, which means proper planning will result in meeting deadlines.
3. Communication is Critical Communication is vital for our member experience and our employees’ service delivery.
It must be clear, polite and timely. We understand our two reception desks must be aware of all communication.
4. Transparency in Success and Failure It is a responsibility of all team members to recognize the good of others, and most importantly to tell them so. It is also a responsibility to admit failings to your peers easily and openly.
5. Optimistic, Happy, & Positive We create a positive, happy, purposeful workplace.
Our attitude is expected to assist in the creation and maintenance of this environment. Bad days can happen but we must rebound from them quickly.
6. P.E.R. Positive Emotional Response! We should always be striving to create a positive emotional response from our members. We strive to create a positive memory or story that will be repeated to others. Stories that are remembered are usually created from a personal interaction.
7. Pursue Feedback We look for feedback and will not be defensive when receiving it from our members or team members.
We will embrace a second chance to wow our members or team members and exceed their expectations.
8. Best in the Industry We understand that continuing education & research will keep us on the cutting edge of our industry.
We will always strive to know more and perfect whatever we do. We will share our knowledge with our fellow team members and learn from each other. We will always support our fellow team members, and we accept that all Weymouth Club associates are our team members.
9. Meticulous Facility We pride ourselves on the cleanliness of our facility.
We understand that cleaning is everyone’s responsibility. We will all constantly assist in the physical maintenance of our clubs outward appearance.
10. Humility We always respect one another and our organization.
No single employee or contribution will hold more value than another. Our decisions are always based on what’s best for our organization.

If you are willing to embody and be held accountable to live these core values then we encourage you to continue with this applicant-friendly online employment application.
Weymouth Club is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.