Customer Service Representative at NuBorn Pest control – Mamaroneck, New York

Entry Level Customer Service / Office Administration

THIS IS AN IN-OFFICE POSITION -- NOT REMOTE - MUST BE FLUENT IN ENGLISH AND SPANISH (BILINGUAL)

Work Schedule: 8 AM to 4 PM, Monday through Friday

How would you like to join a growing family-oriented team? You will have the opportunity to give customers the peace of mind they need by helping them with their questions, inquiries, and request.

NuBorn Pest Control is looking for a helpful, motivated individual that will join our office team. In this position, you will help solve our customer's concerns and problems while supporting the outside technicians.

We are looking for a helpful office admin who can multitask and interact and communicate on all levels with our customers.

Customer Service Job Responsibilities Include:

• Help answer customer questions via email, chat, or phone.
• Communicate and work with the service technician on changes to their routes
• Perform data entry of new sales agreements and conversions of existing sales agreements.
• Maintain customer files, both paper and electronic.
• Process open Accounts Payable using applicable system(s).
• Perform manual work order completions.
• Analyze current-month technician work schedules for optimization opportunities.
• Provide miscellaneous clerical support (i.e., filing, supply ordering, state/regulatory reporting).

Requirements for Customer Service Applicants:

• High School Diploma or General Education Degree (GED); or six months to a year related experience and training; or equivalent combination of education and experience
• Skill in written and verbal communications
• Attention to detail
• Personal time management and organizational skills
• Skill in being flexible with work priorities
• Skill in multitasking
• Navigating specific work software (PestPac)
• Knowledge of Variant scheduling and ability to read and follow automated scheduling requirements
• Skill with Microsoft Office applications (Word, Excel, Outlook)

Hours per week:

• 30-39

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume or who have been out of the workforce for the past six months or more
• An excellent job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Job Type: Full-time

Pay for Customer Service: $20 - $25 per hour

Benefits for Customer Service:

• 401(k)
• Employee discount
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Weekends as needed

People with a criminal record are encouraged to apply.

Education:

• High school or equivalent (Preferred)

Experience:

• relevant: 1 year (Preferred)

NuBorn Pest Control is an EOE. We look forward to hearing from you.