Front Desk Supervisor - Chandler Marriott at Marriott Phoenix Chandler – Chandler, Arizona

Must have 2 years previous experience as a Front Desk Agent (Marriott preferred).

This position requires open availability.

This position will be AM, PM and Mid - Shifts, Nights, Weekends, Holidays

Position Summary:

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees;
• serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Must have excellent verbal and written communication skills.
• Must have interpersonal skills and commitment to internal customer service standards.
• Must be highly organized.
• Willing to work on day shift, evening shift, weekends and holidays if required
• Must be able to multi-task, a self-starter, and have the ability to apply appropriate resolution to stressful situations.
• Must have strong computer skills and be able to operate the Property Management System.
• Must be capable of performing all hourly functions and operating all equipment in hotel.
• Must be able to work all shifts and be flexible in the amount of works hours at the job.

The Marriott Phoenix Chandler is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.