Front Desk Manager - Chandler Marriott at Marriott Phoenix Chandler – Chandler, Arizona

The primary responsibilities for the Front Desk Manager include but are not limited to:

• Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction should they arise.
• Hire, counsel, discipline, and schedule all Front Desk Agents as necessary.
• Provide orientation, training retraining and supervision necessary to insure the finest service at all times.
• Maintain daily communications with the Sales Department to maximize room sales, insure proper utilization and rate controls, and meet or exceed budgeted revenues.
• Coordinate all service performance procedures within the Front Office.
• Implement and maintain the effectiveness of all sales promotions and special programs that require Front Desk area.
• Insure that all required records and reports are completed and distributed as assigned.
• Maintain inventories for all necessary Front Desk Supplies.

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Property Management Systems.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays.
• Working knowledge of Marriott PMS and Marsha.

The Marriott Phoenix Chandler Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.