Collections and Cash Application Specialist at In Touch Pharmaceuticals – Valparaiso, Indiana

The Collections and Cash Application Specialist is responsible for posting incoming payments, reconciling accounts, collecting past-due payments from customers, resolving billing issues, and reporting on accounts' receivable status. Key duties include matching payments to invoices, applying cash receipts, following up on overdue accounts, and maintaining accurate records.

The Collections and Cash Application Specialist will collaborate with the Accounts Receivables (A/R) department and Finance team. This role reports directly to the Collections Specialist-Lead.

Responsibilities and Duties:

Collections

Update new and existing customer set-ups to maintain accurate and current records.Reconcile customer aging to monitor outstanding balances and prioritize collection efforts.Send statements, invoices, and supporting documentation to customers as needed to facilitate payment and resolve discrepancies.Collaborate with Billing, Customer Service, and other departments to research and resolve customer disputes swiftly and efficiently.

Cash Application

Accurately enter and post cash receipts from different payment methods, such as checks, ACH, wire transfers, and credit cards.Reconcile daily cash receipts and deposit reports with bank statements or lockbox reports.Match incoming customer payments to the correct customer account and the corresponding open invoice(s).Research and resolve unapplied or unidentified payments in a timely manner.Identify and resolve payment discrepancies, including overpayments, underpayments, and misapplied funds.

Requirements and Qualifications:

High school diploma or equivalent.Prior experience in accounts receivables, collections, and cash application.Ability to commute to Valparaiso, IN daily.Proficient computer skills including MS Office (Excel, Word, Outlook) and other financial software/ERP systems.Solid understanding of debt collection laws and regulations, FDCPA (Fair Debt Collection Practices Act), a plus.Ability to multi-task while maintaining attention to details and deadlines.Strong verbal and written communication, negotiation, analytical thinking, and organizational skills.Ability to work independently and contribute to broader team objectives.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an all-encompassing list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.