Floating Supvsr Remote Outlets - Arnies/Chippers/Schuss Grill at Shanty Creek Ski and Golf Resort LLC – Bellaire, Michigan

Shanty Creek Resort is committed to providing our guests with a unique “Up North” experience. Our friendly and caring staff welcomes guests with exceptional service and genuine hospitality. We believe that building honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment is key to growing our business.

The Floating Supervisor – Remote Outlets plays a key role in supporting the day-to-day operations across multiple food & beverage locations, including Schuss Grill, Arnie’s, and Chippers. This position provides flexible, on-the-ground leadership to assist outlet supervisors with staffing, service execution, and operational consistency.

This role is designed to move between locations based on business needs, ensuring each outlet is properly supported during peak times, staffing gaps, and special events. The Floating Supervisor works closely with each outlet’s assigned supervisor to maintain service standards, support team members, and deliver exceptional guest experiences.

• Provide supervisory support across Schuss Grill, Arnie’s, and Chippers based on operational needs
• Assist outlet supervisors with staffing coverage, shift leadership, and daily operations
• Help train, mentor, and support team members to ensure consistent service standards
• Step in as acting supervisor when needed to maintain smooth operations
• Address guest inquiries, concerns, and complaints in a timely and professional manner
• Ensure compliance with company policies, procedures, and safety standards across all locations
• Support coordination between outlets and other departments as needed
• Monitor cleanliness, organization, and overall guest experience at each location
• Assist with inventory oversight and operational needs when supporting each outlet

• High school diploma or equivalent
• Previous supervisory experience in hospitality or food & beverage
• Ability to work a flexible schedule, including evenings, weekends, and holidays

• Experience working in multiple F&B outlets or high-volume environments
• Basic understanding of inventory and cost control practices
• Familiarity with resort or seasonal operations

• Strong leadership and team support skills
• Excellent communication and interpersonal abilities
• Adaptability and flexibility to move between locations and teams
• Problem-solving and decision-making skills in fast-paced environments
• Ability to multitask and prioritize across multiple outlets
• Customer-focused mindset with a commitment to service excellence

This role operates in a fast-paced hospitality environment across multiple locations within the resort. The position requires flexibility to work varying shifts, including evenings, weekends, and holidays, based on business demands.