Telecommunicator I - Experienced at City of Champaign – Urbana, Illinois

METCAD 9-1-1 of Champaign County, Illinois, is continuously hiring for Experienced Telecommunicator I in a multi-discipline, multi-jurisdictional communications center. Watch this video to see how you can make a difference today. Qualified candidates may qualify for a $6,000.00 hiring bonus through the Experienced Telecommunicator I Lateral Hiring Program. Visit the METCAD website for details.
This position performs emergency and non-emergency telephone and two-way radio communication work for police, fire, and ambulance services and related work as required. Candidates are required to complete the following steps to be considered for the position:

1. Apply through this posting.
2. METCAD Hiring Manager will contact you directly to confirm eligibility and hiring process steps below (testing fees waived for experience applicants):
a. NTN Testing-E-Comm (passing scores of: Call Taker/53, Notes/64, Dispatch/43)
b. NTN Typing Test (35 words per minute with at least 90% accuracy). NOTE: Pass/fail determinations are made based on the Adjusted Words Per Minute score.
c. NTN Computer Simulations
d. Attestation signed

Candidates successfully passing the steps above, will then be invited to move through the remainder of the hiring process which may include:

1. In-person interviews.
2. Reference and background checks.
3. Contingent offer of employment.
4. Job preview sit along with a current Telecommunicator.
5. Drug screening, hearing test, psychological evaluation, and a fingerprint-based criminal history check.
6. Confirmed offer of employment.

• 2+ years experience (full-time, continuous basis in multi-jurisdictional center, within last 5 years)

• Completed training program in most recent center

• Completed probationary period in most recenter center

• Must be 18 years or older by date of hire

• U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements)

• High School diploma, or equivalent

• Ability to work shifts, weekends, holidays, and overtime.

• Ability to solve problems and provide excellent customer service in stressful situations.

• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.

Starting salary range is $31.77 to $35.08 per hour, DOQ. Employees may qualify for salary increases based on performance and/or longevity.