HVAC Service Manager at Service Today – Federalsburg, Maryland

Location: Seaford, DE
Schedule: Monday-Friday+ weekends as needed.
Pay: $70,000-$105,000 annual salary plus bonus.

About Us:

At Service Today, we pride ourselves on delivering top-notch services in heating, air conditioning, plumbing, and electrical work. Our reputation is built on our commitment to excellence and customer satisfaction. We offer a supportive and dynamic work environment where you can grow and succeed.

Why join our team?

• Weekly Paycheck
• Bonus Opportunities
• Company-Provided Vehicle & Fuel Card
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program

What You’ll Do:

• Lead and manage Service Technicians using key performance metrics to drive revenue, productivity, close rates, and customer satisfaction.
• Provide ongoing field coaching, customer service development, and technical training to elevate team performance.
• Recruit, retain, and develop high-performing Service Technicians through strategic sourcing and engagement efforts.
• Partner with dispatch to align technician skillsets with service calls and optimize daily coverage and scheduling.
• Monitor daily, weekly, and monthly performance; lead team meetings and huddles to drive accountability and results.
• Oversee operational processes including payroll coordination, ticket review, truck inventory, AR issues, and day-to-day field support.
• Conduct regular field visits for quality assurance, engagement, and hands-on coaching.
• Collaborate with Branch Leadership to implement business strategies and ensure compliance and safety standards are met.

What We Are Looking for:

Experience/Education

• Minimum of 3 years proven HVAC management and/or sales experience in the Service Industry
• Proven record in: Team Development, Sales/Operations, Customer Service
• Intermediate proficiency in MS Office Suite including proficient use of Excel and PowerPoint
• Experience with Service Titan Preferred

Core Competencies

• Leadership & Accountability – Proven ability to lead, coach, & hold Technicians accountable for performance, quality, & safety standards.
• Operational & Business Acumen – Strong understanding of performance drivers, resource management, inventory, and logistics.
• Team Development & Technical Training – Ability to develop & elevate a technical workforce through hands-on training & mentorship.
• Customer & Results Orientation – Drives high customer satisfaction while mobilizing teams to achieve branch goals.
• Problem-Solving & Decision-Making – Effectively assesses challenges and implements practical, action-oriented solutions.
• Communication & Collaboration – Strong interpersonal skills with the ability to work cross-functionally & professionally across teams.

EOE