Assistant Service Manager– Hyundai at Carter Myers Automotive – Lexington Park, Maryland

Assistant Service Manager

We are seeking an Assistant Service Manager at Hyundai of Lexington Park; you are the Relationship Architect of our service operations. You will lead a high-volume, tech-forward service center where excellence, accountability, and guest experience drive everything we do.

We’re seeking a data-driven, people-focused leader with a passion for developing technicians, optimizing workflow, and growing profitability—without ever sacrificing trust.

Why CMA?

• Employee-Owned – build real personal wealth over time.
• Growth-focused culture with ongoing development opportunities.
• Supportive leadership and advanced operational tools.
• Competitive salary, performance incentives, and comprehensive benefits.
  

What You’ll Do

• Lead and coach advisors and technicians in a high-performance, ownership-driven culture.
• Drive key service metrics: H/RO, effective labor rate, shop efficiency, and guest satisfaction.
• Manage workflow, dispatching, quality control, and warranty processes.
• Analyze financial statements, identify missed opportunities, and manage controllable expenses.
• Recruit, mentor, and develop technicians through training and certification growth.
• Ensure an ultra-clean, safety-compliant facility that meets Hyundai and OSHA standards.

Qualifications

• 3–5 years of automotive service experience with KPI growth.
• Strong technical knowledge of Hyundai standards, warranty procedures, and modern DMS/CRM systems.
• Financial literacy with the ability to identify revenue opportunities.
• A motivational leadership style based on coaching, accountability, and a “Believe” mentality.
• Experience in a high-volume dealership environment.
• Strong track record of developing skilled technicians.
• Familiarity with CDK (a plus but not required)
• Ability to pass background check and drug screen
• Valid driver's license

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance.
• Tuition reimbursement
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Closed on Sundays

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!