Customer Service Rep at Paragon Tempered Glass LLC – Antwerp, Ohio

Job Title: Customer Service Representative

Location: Antwerp, Ohio

Reports to: Customer Acct. Manager

Direct Reports: No

FLSA Status: Non-Exempt

SUMMARY:

As a Customer Service Representative, you will be responsible for assisting customers with order placement and documentation, and production. Your goal will be to deliver delightful customer service by understanding products, maintaining professionalism, and resolving customer issues in ways that align with Paragon’s Mission, Vision, and Values.

BASIC QUALIFICATIONS:

• Able to pass a pre-employment drug screen and background check.
• Strong communication skills, both verbal and written with the ability to build and maintain relationships with customers and company.
• Operate with a sense of positive energy and urgency.
• Participate and demonstrate cooperation, and teamwork within and outside the organization.
• Able to adapt to the company’s culture, work safely, and possess a positive attitude.

PREFERRED QUALIFICATIONS:

• Prior inside sales/ customer service experience is required; glass tempering is a plus.
• Post high school education in business administration, or a related field is a plus.
• Proven experience in a similar role, preferably in a manufacturing or glass industry.
• Proficiency in using MS Office applications.
• Solid understanding of regulatory requirements related to sales and confidentiality.

BENEFITS:

Medical, dental, vision, life insurance, flexible spending accounts, 401K with company match, paid time off, paid holidays, Retention bonus, Attendance bonus, employee engagement program, generous Profit-sharing program, Wellness Initiatives, and more!

EMPLOYEE PERKS:

• Culture committed to work-life balance.
• Programs in place to support professional development and career growth such as paid technical schooling and certification programs.
• The opportunity to work for a company that supports sustainability and is growing!

ABOUT THE JOB:

Paragon Tempered Glass, LLC, is a specialty fabricator offering custom glass solutions to numerous markets from two U.S.-based facilities. Products include both flat and bent tempered glass to meet demanding expectations of strength, thermal and aesthetic quality.

As an innovative glass fabricator, we’re recognized for quality problem-solving and on-time performance across both small, custom lots and large production runs. Our global customer base relies on us to help it find top-quality, cost-effective solutions for new application challenges. Fabricating glass products is our only business, and our employees are passionate about maintaining their reputation as industry leaders.

YOUR ROLE:

• Process customer orders, including coordination and executing shipping and delivery logistics.
• Prepare shipments by verifying order accuracy and generating paperwork.
• Track shipments and proactively communicate updates and delays to customers.
• Resolve shipping issues such as lost, delayed, or damaged goods.
• Own the ordering and management of crates, ensuring cost efficiency and consistent availability.
• Help as needed internally in quoting new customers, new products, entering new orders.
• Establish and maintain customer pricing spreadsheets.
• Work with the team to get orders out on time.
• Generate and answer emails.
• Fill out new part data forms, file and maintain organized records.
• Work closely with the Sales team to be of any assistance for potential new customers and growth within the organization.
• Receptionist duties such as answering telephone calls, distribution of mail.

PHYSICAL DEMANDS:

The physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

• The ability to stand and walk for extended periods of time on concrete surfaces with regular periods of stooping, bending, or sitting.

WORKING ENVIRONMENT:

• Monday thru Friday, minimum 40 hours

COMPENSATION:

• Hourly wage : $17.00/hour to $19.00/ hour Commensurate with Experience and Knowledge.