Assistant Director of Financial Aid at Lycoming College – Williamsport, Pennsylvania

Lycoming College is hiring a full-time Assistant Director of Financial Aid to join our enrollment management team.
As a member of the Lycoming financial aid office, the Assistant Director of Financial Aid is a key member of the Enrollment Management team. Reporting to the Director of Financial Aid, the Assistant Director of Financial Aid works closely with all key stakeholders within the Lycoming community to help coordinate outstanding student experiences.
The primary objective of the Assistant Director of Financial Aid is to provide and process financial aid packages, information and advice to students and families in a way that is compassionate, accurate, informative and timely.
This is a full-time position that works year-round.

Who We Are:
Founded in 1812, Lycoming College is one of the nation’s oldest and most respected liberal arts colleges. Today, our community of 1,200 active learners from 22 states and territories and 17 countries comprises a student body that is 32 percent domestic students of the global majority or international, all of whom work with our renowned scholars to craft customized combinations of market-driven majors, minors and concentrations across our 48+ academic programs. Students compete in 19 NCAA Division III sports, participate in faculty-driven research, thrive in a robust program of internship experiences, and study abroad in more than two dozen countries. Lycoming College has one of the highest endowment-per-student ratios in the country. The institution is a member of the Annapolis Group of Liberal Arts Colleges and is recognized by U.S. News as a top 100 National Liberal Arts College and the No. 22 Best Value School. Lycoming College is dedicated to providing a high-quality liberal arts and sciences education for all students. Learn more at http://www.lycoming.edu.

The College proudly celebrates and values the principle of inclusive excellence. In support of its commitment to establishing an inclusive and equitable campus, Lycoming College seeks to recruit more faculty and staff from historically underrepresented groups with the recognition that doing so advances institutional excellence.

Lycoming College is an equal opportunity employer.
What will I do in this role?

• Maintains expert-level knowledge of applicable policies, procedures, regulations, rules, statutes and laws related to the delivery of student aid.
• Provides financial aid counseling (via in-person meetings, phone, email, video and text messaging) to prospective, new, current, and former students and parents.
• Assists in building financial aid packages for both new and returning students. Also assists in the evaluations of financial aid appeals.
• Acts as a point of escalation for student/parent concerns.
• Assist students and families with the accurate and timely completion of the FAFSA.
• Must have the ability to explain the step by step processes in successfully submitting the application and be able to explain the various financial aid resources the applicants may be eligible for.
• Coordinates with the Director of Financial Aid in establishing written communications to all students, including inquiries, applicants, and newly accepted students and current students. Helps to revise written materials for new initiatives, recruitment plans, and changes in FA policy.
• Serves as Admissions liaison, attending new student review meetings providing applicant status updates on a regular basis. Also serves as liaison between the Bursar’s Office, Registrar’s Office, Student Affairs, CEAE, Athletics, ITS, and Residence Life to ensure outstanding student support.
• Assists in the verification of new student application data in compliance with federal requirements.
• Conducts conflicting information resolution for students by collecting, reviewing and documenting information from financial aid applicants.
• Helps to determines financial aid eligibility for new students through the packaging process according to federal, state and institutional requirements, monitors individual student awards, and resolves data conflicts and over awards.
• Serves as a vital Lycoming community partner regarding all recruitment and retention efforts. Provides advice regarding procedures, availability of and access to federal, state and institutional financial aid funds to help ensure quality student services.
• Coordinates and communicates with Lycoming Admissions on new student financial aid status by updating both Colleague and Slate processes in a timely and accurate manner.
• Contacts students about missing or incomplete paperwork for verification, conflicting information, and professional judgment cases.
• Assists in presenting important financial aid and billing information to students and parents at new student orientations (Warrior Days).
• Interfaces with academic departments concerning program information.

Supplemental Responsibilities:

• Supports the Director with research and document collection with regard to external and internal audits and DOE student case resolution
• Participates in ongoing training through federal and state webinars and/or conferences.
• Troubleshoot problems as they arise and recommend and carry out appropriate resolutions.
• Maintain student confidentiality in accordance with FERPA regulations.

What are we looking for?
Education:

• Associate’s degree required, or the equivalent combination of education and experience, bachelor’s preferred.
• 2-3 relevant work experience required

Skills:

• Experience in Microsoft Office Products.

• Ability to analyze, interpret and present data.
• Possess strong communication skills, both written and verbal.
• Possess excellent organizational and interpersonal skills.
• Possess strong customer service and creative thinking skills.
• Ability to multitask to meet multiple, competing deadlines and with attention to detail.
• Ability to work independently and as a team member.
• Ability to work a flexible schedule, including evening and weekend assignments as necessary.
• Ability to relate to a diverse community.
• Ability to travel as scheduled and/or as necessary
• A valid US driver’s license with a good driving record is required; successful completion of Act 153 clearances required.

What We Offer!
Lycoming College has an excellent benefits package that includes:
Health & Wellness Benefits:

• Health insurance – with a wide variety of health plan options available

• Dental insurance, including orthodontia coverage.

• Vision insurance

• Flexible spending accounts for medical expenses and dependent care expenses

• Life & accidental death and dismemberment insurance

• Long-term disability insurance

• Short-term disability insurance

• Cancer insurance

• Personal accident insurance

• Wellness program

• Employee assistance program

Retirement Benefits:

• 403(b) retirement plan with up to 8% contributions from the College

Tuition Benefits:

• Free tuition for employees, spouses, and eligible dependents at Lycoming College

• Free tuition for eligible dependents at over 600 colleges nationwide through Tuition Exchange, Inc.

• Free tuition for employees, spouses, and eligible dependents at the Pennsylvania College of Technology

Paid Leave Benefits:

• Generous paid time off (PTO)

• Paid Parental Leave

• 14 holidays per year

• Summer hours

Employee Perks:

• 15% discount at the campus bookstore, excluding textbooks and snacks.

• Reduced rates for meal packages for on-campus dining facilities.

• Use of the campus recreations center and gym facilities for employees.

• Use of the campus Library.

How do I Join the Warrior Team?

Please submit a cover letter, Resume/CV, and a list of three references with contact information.  Candidates will be evaluated on their ability to illustrate how their experience and skills connect to the qualifications of this position.

Priority review of applications will be given to those who apply by May 8, 2026, and will cease once the position has been filled. Criminal history background check conducted post offer.