Reception / Administrative in Elmira, New York at SEPAC Inc

Summary

This role supports front office operations, including customer service, data entry, and basic accounting and administrative tasks to ensure accurate records and smooth day-to-day business functions. The Reception / Customer Service Assistant serves as the first point of contact for visitors, customers, and vendors and is responsible for delivering exceptional service while supporting office and customer service operations.

Specific Duties and Responsibilities:

Reception & Front Desk Duties

• Greet and assist visitors in a professional and courteous manner
• Answer and direct incoming phone calls and emails
• Manage front desk operations, including visitor logs and security procedures
• Handle incoming and outgoing mail, packages, and deliveries
• Maintain a clean, organized, and professional reception area

Customer Service Support

• Handle light customer support inquiries via phone, email, and in person as needed
• Assist with order entry, order status updates, and basic account inquiries

Data Entry & Administrative Support

• Perform accurate data entry into company systems, spreadsheets, and databases
• Assist with filing, document management, and record retention
• Schedule meetings, conference rooms, and appointments
• Support office supply ordering and inventory tracking
• Perform other administrative tasks as needed to support the team

Finance & Billing Support

• Support accounts receivable/payable processes with data entry and documentation
• Maintain organized accounting and administrative records in accordance with company policies

• High school diploma or equivalent – would like this to be 2-year degree or equivalent experience
• 1+ year of customer service or administrative experience (preferred)
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Excellent organizational and multitasking abilities
• Professional demeanor and strong interpersonal skills