Human Resources Generalist - HR Answer Center in PORTLAND, Oregon at Legacy Health

Human Resources Generalist - HR Answer Center
US-OR-PORTLAND

Job ID: 26-49571
Type: Regular Full-Time
System Office 1919 Building

Overview

At Legacy, our passion is helping others - it's at the heart of everything we do. As an HR Generalist in our HR Answer Center, you’ll be part of a dedicated team focused on delivering exceptional service to Legacy Health employees.

In this role, you will use your advanced knowledge of HR policies, strong organizational skills, and collaborative mindset to provide high-value, high-impact support across the organization. Whether answering questions, resolving issues, or guiding employees and leaders through HR processes, your work will make a meaningful difference every day.

If you're a service-oriented professional who thrives in a fast-paced, people-centered environment, we encourage you to apply and become part of a team where your contributions matter.

This is a virtual role open to candidates working from Oregon or Washington. While the position is primarily virtual, there may be occasions when onsite work is required at a designated Legacy Health location.

All new hires are required to travel to a Legacy Health office in Portland, Oregon prior to their start date to complete a newhire health assessment and newhire paperwork. Initial training and orientation may be conducted onsite before transitioning to the remote schedule.

Responsibilities

• Serve as a key point of contact for Legacy Health employees, delivering responsive and knowledgeable support in a call center environment.

• Utilize advanced knowledge of organizational policies and HR programs, including:

  • Absence Management

  • Benefits

  • Compensation

  • Employee Relations

  • Employment

  • Business Intelligence

  • Organizational Development

• Apply understanding of municipal, state, and federal regulations to provide accurate HR guidance and support.

• Collaborate with HR staff and other departments to resolve inquiries and support organizational initiatives.

• Facilitate and participate in departmental, divisional, and system-wide projects and initiatives.

• Maintain accurate HR data to ensure compliance with regulatory requirements.

• Escalate complex or sensitive issues to appropriate HR leaders or specialists for further investigation and resolution.

Qualifications

Education:

• Bachelor’s degree in Human Resources, Business or a related field.
• Relevant experience may be substituted for educational requirements.

Experience:

• Two years of applicable HR generalist experience; three or more years of HR experience preferred.
• Advanced use of personal computers, MS Office, and HR applications required.
• Advanced knowledge and use of HR policies, standards, practices and regulations related to all HR functional areas, internal policies, practices governing payroll and wage and hour to ensure compliance with municipal, state and federal wage and hour law(s).
• Experience with LEAN processes and tools preferred.

Skills:

• Requires excellent organizational, customer service, and written and verbal communication.
• Tact and diplomacy when communicating with customers.
• Advanced cognitive and analytical skills preferred.
• Ability to effectively interact with internal and external customers over various communication platforms.
• Objectively communicate with employees through complex, difficult and emotional issues.
• Make recommendations to effectively resolve problems or issues, by utilizing judgment that is consistent with standards, practices, policies, procedures, regulation and/or employment law.
• Ability to collect, report, and participate in presenting data and information to diverse audiences to all levels of the organization is preferred.