Clinical Supervisor - Ophthalmology in Stamford, Connecticut at ReFocus Eye Health

We are seeking an experienced and dedicated Clinical Supervisor to oversee daily clinical operations in our fast-paced, high-volume ophthalmology practice. This role is responsible for leading clinical staff (Ophthalmic Technicians, Assistants, and Scribes), optimizing patient flow, and ensuring the delivery of exceptional patient care.

• Lead, mentor, and supervise clinical support personnel, including Ophthalmic Technicians, Assistants, and Scribes.
• Manage daily staffing schedules, room assignments, and floor coverage to ensure smooth patient flow across all providers.
• Conduct performance evaluations, clinical skill assessments, and ongoing staff training/onboarding.
• Address clinical workflow bottlenecks in real time to minimize patient wait times while maintaining high care standards.

• Oversee diagnostic testing equipment maintenance, calibration, and supply inventory management.
• Serve as a clinical escalation point for complex patient inquiries, triage calls, and immediate clinical issues.
• Maintain working knowledge of specialized ophthalmic diagnostic testing (OCT, Visual Fields, Topography, Biometry/A-scans, Fundus Photography) and perform testing or workups as needed to support the floor.
• Partner with physicians to streamline provider-specific preferences and clinic templates.

• Ensure full compliance with HIPAA, OSHA, infection control standards, and clinic policies.
• Monitor clinical documentation accuracy in the Electronic Health Record (EHR) system to support quality initiatives and billing requirements.
• Oversee medication management, sample tracking, and hazardous waste disposal compliance.

• Ophthalmology Experience: Minimum 1 year of hands-on clinical experience within an active ophthalmology setting.
• Leadership Experience: Minimum 2 years of direct supervisory, team lead, or clinical manager experience in an outpatient medical setting.

• Certification (Preferred): Certified Ophthalmic Assistant (COA), Certified Ophthalmic Technician (COT), or Certified Ophthalmic Medical Technologist (COMT) through IJCAHPO.
• High School Diploma or GED required; Associate or Bachelor's degree in healthcare administration or nursing (RN/LPN) is a plus.
• Current CPR/BLS certification required.

• Deep understanding of ophthalmic clinical workflows, terminology, diagnostic procedures, and surgical scheduling/triage.
• Strong proficiency with ophthalmic Electronic Health Record (EHR) and Practice Management systems.
• Proven leadership abilities with strong conflict resolution, team-building, and communication skills.
• Ability to thrive and maintain composure in a high-volume, fast-paced clinical environment.