Clinical Support Technician at Quadrant Health Group – Mission Viejo, California

About the Role:

The Clinical Support Technician plays a vital role in ensuring the smooth operation of healthcare services at Hillside Management Services. The Clinical Support Technician fulfills the assigned role as part of the treatment team – to maintain the wellbeing of clients and the integrity of the program. Additionally, the Clinical Support Technician provides client supervision and staff/unit support as assigned. This position reports to the Director of Operations.

Preferred Qualifications

• 1 year experience in Drug and Alcohol Treatment Facility

Minimum Qualifications:

• 20 years of age or Older
• Current RADT or SUDRC registration, or willing to get
• CPR or Basic Life Support (BLS) certification
• Ability to be insured on commercial auto insurance policy; active DL
• Ability to pass pre-employment requirements: Criminal Background Clearance

Responsibilities:

• Develop and maintain appropriate professional relationships with clients and staff
• Collect and supervise U/A testing, reporting and documentation in the EMR as needed and proper disposal of UA samples.
• Attend Staff meetings as needed o Observes self-administration of medication as needed and documents thoroughly
• Supports clients emotionally and environmentally for comfort and safety o Facilitate groups, outings, and educational sessions
• Transport clients to meetings and appointments
• Conduct contraband searches and random room searches
• Listens, documents, and reports client behavior
• Maintains confidentiality of clients at all time
• Follows company policies and procedures
• Provides encouragement, guidance and support to clients and client family members
• Completes intake assessments and consents with client
• Documents all medications in the hardcopy Centrally Stored Medication Log, as well as Centrally Stored Medication Log in the EMR
• Provides crisis intervention and encourages a healthy residential and working environment
• Communicates and collaborates with co-workers, clinical staff, and administration in order to deliver the best quality care possible.
• Patient rounds every 30 minutes
• Complete vital signs – Blood pressure, oxygen saturation, temperature, pulse, respiration every 4 hours during detox (minimum of 72 hours) and then twice daily (morning and evening) until the client discharges the facility..

Skills, Knowledge and Competencies Required:

• Must be able to utilize computer and various technological devices.
• Medical experience is a plus.
• Compassionate and friendly demeanor.
• Understands and maintains policies regarding professional ethics, including appropriate.
• Understands and complies with HIPPA and client confidentiality.
• Basic knowledge of referrals, both in and out of the facility.
• Ability to communicate clearly, with clients, staff, peers, supervisors and outside resource representatives.

Vision, hearing, manual dexterity and hand-eye coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff.

Modality Specific Job Responsibilities Duties may vary based on assignment. Employee shall receive, concurrent with this job description, the specific orientation necessary for their specific job. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in this position.