Service Director Manager at Memorial Estates Inc. – Murray, Utah

Location: Murray, UT
Position Type: Full-Time, Salary
Hours: Nights and Weekends Required

We are seeking a dedicated Funeral Services Manager who will lead a team of professionals to provide exceptional service to families who have experienced the loss of a loved one. This role requires strong leadership skills, an ability to handle logistics and details, and a deep respect for the families we serve.

• Leadership & Team Management:
  Lead and manage a team to ensure smooth operations in providing funeral services. Foster a culture of care, accountability, and excellence.
• Client & Family Service:
  Work directly with families to ensure a positive, respectful experience during viewings, transport, and services. Serve as the main point of contact during the process.
• Logistics & Operations:
  Oversee and coordinate funeral transports, viewings, and services. Ensure all necessary equipment, including caskets, flowers, and vehicles, are properly handled.
• Employee Scheduling & Training:
  Create and manage staff schedules for funerals, transports, and after-hours needs. Conduct training sessions and provide ongoing development to ensure the team is aligned with policies and best practices.
• Cosmetic and Physical Handling:
  Be comfortable and trained to perform minimal cosmetic procedures (on-the-job training provided) and participate in physically demanding tasks such as lifting up to 100 lbs.
• Policy Development & Improvement:
  Continuously evaluate and improve operational procedures and policies to ensure the highest quality service. Update and implement policies regularly.
• Administrative Tasks:
  Maintain records, manage inventories, and oversee the maintenance and registration of company vehicles. Proficiently use Microsoft Word, Excel, PowerPoint, and Outlook for reports and communication.
• Hiring & Staff Evaluation:
  Conduct interviews, hire new team members, and perform employee evaluations to support team growth and improvement.
• Collaboration & Coordination:
  Work closely with funeral directors, cemetery personnel, and other related parties to ensure that all aspects of funeral services are smoothly executed.

• High School Diploma (or equivalent); College Degree preferred
• Previous management or leadership experience is strongly preferred
• Valid driver's license and insurability to drive company vehicles
• Ability to work in a physically demanding environment and lift up to 100 lbs
• Must be comfortable working in close contact with deceased loved ones
• Professional appearance and demeanor at all times
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Benefits

• Full-Time, Competitive Salary
• Comprehensive Benefits Package (Medical, Dental, Vision, Employee Assistance Program, Flex Spending etc.)
• Yearly Clothing Allowance
• Company Issued Cell Phone
• Paid Training
• Opportunity to make a meaningful impact on families during one of the most challenging times in their lives