Brokerage Capacity Representative in Knoxville, Tennessee at TLD Logistics Services Inc

A Brokerage Capacity Representative will maintain current carrier relationships and develop new carrier relationships to provide capacity coverage for TLD Logistics brokerage division. The role will monitor pickups and deliveries as well as providing updates and rate quotes to customers.

The core responsibilities include problem solving, communicating with carriers and customers, tracking orders in our transportation management system, order building, shipping documentation support and quoting customers.

ESSENTIAL FUNCTIONS

• Track and trace orders and provide timely updates on shipments.
• Build new orders and offer expedite services.
• Manage a book of carriers to meet individual and team growth goals.
• Ability to negotiate rates with carriers in a fast-paced environment
• Work with account manager insure capacity coverage
• Assist with paperwork and documentation.
• Respond promptly to both customer and carrier requests.
• Engage in professional interactions with carriers and customer stakeholders.
• Communicate effectively via phone, email, text, and instant messaging.
• Maintain a detail-oriented approach and multitask across various communication platforms.
• Demonstrate a strong sense of urgency for time-sensitive shipments.
• Resolve transportation issues that occur during the transit of goods.
• Utilize strong communication skills to manage logistics and customer relations.
• Use knowledge of supply chains and transportation markets to source/provide capacity.
• Perform other support activities as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Associate degree preferred
• 0-2 years’ experience in logistics/transportation preferred (3PL/Brokerage a plus)
• Competency in Microsoft Office applications
• Excellent geographical knowledge
• Professional organizational, verbal and written skills
• Ability to multi-task and detail oriented

Physical requirementsI

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects or controls. The employee is frequently required to sit or stand for long periods of time, walk distances and climb stairs, as well as stoop, bend, kneel and crouch.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.