Operations Associate - Receptionist in Franklin, Tennessee at Prime Health Services

The Operations Associate - Receptionist reports to the Manager of Operations and serves in a multifunctional role providing clerical support across several operational departments as listed below. This position requires a strong customer focus, attention to detail/accuracy, time management, and flexibility. The Operational Associate - Receptionist plays an integral role in ensuring quality service delivery to both internal and external customers.

What You'll Do

Note: The Operations Associate - Receptionist may be assigned to perform the duties of any or all of the following functions in addition to other duties as assigned.

• Data Integrity – Communicates, researches (via internet), responds to emails, verifies, and confirms daily with numerous Provider offices their accurate demographics and updates PHS database with changes; answers questions and/or routes Provider’s and/or their office staff’s questions to appropriate PHS staff/management
• Data Quality Analyst - Ensures audits, processes, and projects are updated and accurately / timely completed; performs audits (Client contracts and partner networks) to ensure adherence with stated goals, objectives, and data validation requests; identifies utilization/savings trends and communicates audit results effectively to all levels of management
• Data/Contract Entry - Enters demographic and reimbursement information from Provider contracts, scans, files, and completes minor reporting analysis; ensures “welcome packets” are sent to Providers joining the PHS network; assists with outgoing mail campaigns and priority roster loads
• Panel Building - Receives, logs, builds, and maintains accurate medical Provider panels (worksite posters) for PHS workers’ compensation Clients; confirms, validates, and updates Provider, facility, and hospital demographics; completes and logs all Client requests n the PHS scheduling tool as requested and directed by PHS Clients and the referred patients in a timely manner
• Receptionist - Greets visitors, vendors, Clients, etc.; orders and stocks office, toiletry and coffee supplies; maintains / cleans break areas – coffee machines, refrigerators, microwaves, oven, and sink/counters; answers main company phone, routes calls, and distributes incoming faxes / mail and/or packages; orders meals for scheduled vendor/Client meetings and ensures conference rooms are set up/clean; assists mailroom as needed

What We're Looking For

• High School Diploma or equivalent (GED); an Associate’s or Bachelor’s Degree in Business or related field of study from an accredited college or university is preferred
• 2 years of clerical / customer service work experience in a healthcare related environment
• Demonstrated proficiency in Microsoft Office – Excel, PowerPoint, Word, MS Teams)

Competencies

• Detail focused, results driven, team player, and the ability to multi-task and adhere to established goals
• Ability to work in a fast paced, changing environment; flexible to meet business needs
• Ability to maintain confidential information as required
• Excellent communication skills (oral and written)

Why You'll Love Working at Prime Health Services

• Medical Insurance (high deductible plan with an HSA)
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability paid by the company
• Group term life paid by the company
• Generous PTO Policy
• Wellness program with monetary rewards
• Employee recognition programs with monetary rewards
• Corporate office amenities
• Regular employee events

About Prime Health Services

Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we've partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.