Safety & Security Officer - Lead - Rochester General Hospital, Security (Full-Time, Rotating) in ROCHESTER, New York at Rochester Regional Health

Job Title: Safety & Security Officer - Lead - Rochester General Hospital, Security (Full-Time, Rotating)
Department: Security
Location: Rochester General Hospital (RGH) - 1425 Portland Avenue, Rochester, NY 14621
Schedule: Rotating

SUMMARY:

The role supports the Supervisor in overseeing shift operations and ensuring high performance across the security team. In addition to performing core officer responsibilities, the Lead acts as a shift leader—providing guidance on policy enforcement, incident management, training, and staff development. This role maintains a strong command presence, monitors high-risk patient situations, documents events thoroughly, and assumes supervisory responsibilities when needed. The role promotes procedural consistency and contributes to a culture of safety and accountability.

RESPONSIBILITIES:

• Shift Support & Supervision: Assist the Supervisor in overseeing shift operations, ensuring staff performance, professional conduct, and completion of assigned duties.

• Security & Safety Response: Maintain a visible command presence, patrol buildings and grounds, and respond to routine and emergency incidents to protect patients, staff, visitors, and property.

• Patient Monitoring & Support: Monitor psychiatric patients as directed by medical staff and manage patient property in accordance with departmental procedures.

• Reporting & Compliance: Complete accurate reports, logs, and documentation; recommend procedural improvements; and enforce departmental and hospital policies.

• Leadership Coverage: Perform the duties of shift supervisor or line officer when needed, advise on employee performance, and ensure proper equipment usage and readiness.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent

• 3 years of experience in Law Enforcement, Corrections, Military, or Security

• NYS Security Guard License

• Valid NYS Driver’s License

PREFERRED QUALIFICATIONS:

• Strong interest in safety and security, public safety, or law enforcement.

• Excellent communication skills and a customer-focused attitude.

• Ability to maintain a professional demeanor in high-stress or emergency situations.

• Demonstrated interest in security, safety, or law enforcement is preferred.

• Ability to guide and motivate team members while setting a professional example.

• Maintains honesty and confidentiality; upholds departmental standards in all actions and reports.

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

LICENSES/CERTIFICATIONS:

• SO - Security Officer license - New York State Department of State Division of Licensing Services (DOLS)
• NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)

PAY RANGE: $25.50 - $25.50

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.