Patient Access Rep II in Livingston, New Jersey at RWJBarnabas Health

Job Title: Patient Access Rep II

Location: Ambulatory Care Center

Department Name: Radiology Support Services

Req #: 0000256728

Status: Hourly

Shift: Day

Pay Range: $22.17 - $27.54 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative II position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data,

The Patient Access Representative II is responsible to greet all patients in a timely and friendly manner,

A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,

The Patient Access Representative II will determine registration status and financial clearance for patients as well as determine patient arrival location based on scheduled services,

The Patient Access Representative II will monitor patient throughput and assist patients with the Welcome IPAD/Kiosk process,

The Patient Access Representative II will assist with the pre-registration and financial clearance process,

The Patient Access Representative II will demonstrate positive customer services relations to all patients, visitors and staff,

The Patient Access Rep II is an advanced role responsible for complex account resolution through work queue management and supports leadership in process improvement efforts across the revenue cycle,

In addition to all responsibilities of the Patient Access Rep I, this position serves as a resource for team members, assists in system upgrades and workflow enhancements, and plays a key role in training and mentoring new staff,

Provides excellent customer service to all patients, colleagues and other external and internal customers

Utilizes the electronic medical record (EMR) system to determine and expedite patient throughput and the arrival process

Verifies patient appointment, service location and provides clear direction to patients and visitors

Ambassador of the IPAD & Kiosks Welcome process

Coordinates and collaborates with the service department for scheduled and add-on visits

Demonstrates proficiency in the entire pre-registration, registration, and encounter clearance processes

Meets all requirements and responsibilities of the Patient Access Representative 1 position,

Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for pre-registration and/or registration based on assigned work

Obtains and documents all demographic information to accurately identify the patient

Obtains insurance information and initiates the verification and authorization process with providers, central access and service department

Completes verification of coverage of all insurances and financial clearance

Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient

Meets and exceeds department goals including accuracy, point of service collections and productivity

Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections

Responsible to review work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing

Maintains departmental standards of efficiency, accuracy and productivity

Complies with organizational, facility, and departmental policies

Maintains department productivity by asking for additional duties when patient flow permits

Participates in creating a positive environment for patient and colleague satisfaction,

Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary

Reflects commitment to building a supportive work environment and maintains a positive attitude

Works closely and professionally with nursing and ancillary departments to foster a team environment

Parti staff meetings, huddles and facility assigned trainings,

Other duties as assigned